Summary
Overview
Work History
Education
Skills
Timeline
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Sean Kerrigan

Spring Grove

Summary

Dynamic IT Specialist with a proven track record at the US Army, excelling in network troubleshooting and remote support. Recognized for optimizing system performance and enhancing customer satisfaction through effective communication. Adept at security software installation and LAN configuration, demonstrating meticulous attention to detail and a commitment to operational excellence.

Overview

3
3
years of professional experience

Work History

25B Information Technology Specialist

US Army
Augusta
02.2024 - Current
  • Diagnosed and resolved hardware and system issues to ensure operational efficiency.
  • Monitored system performance metrics, optimizing CPU utilization and disk space usage.
  • Delivered remote technical assistance using screen sharing and remote control tools.
  • Installed security software to safeguard network integrity.
  • Configured local area networks with routers, switches, and hubs to enhance connectivity.
  • Developed strong customer relationships to uphold quality service standards.
  • Provided effective issue resolutions while escalating complex problems for expert support.

Machine Operator

Modern Abrasive Corp.
Spring Grove
06.2022 - 06.2023
  • Ensured adherence to safety guidelines during machinery operations.
  • Executed product accuracy checks using calipers, micrometers, and gauges.
  • Documented production data including quantities produced and materials utilized.
  • Adjusted machine settings to achieve precise task completion.
  • Monitored machine operations to identify issues or defects in final products.
  • Loaded raw materials into machines following specified measurements.

Education

High School Diploma -

Badger Highschool
Lake Geneva
05-2021

Skills

  • Network troubleshooting and diagnostics
  • Remote support services
  • Security software installation
  • LAN configuration
  • Customer service excellence
  • Attention to detail
  • Self-motivation
  • Secret Security Clearance

Timeline

25B Information Technology Specialist

US Army
02.2024 - Current

Machine Operator

Modern Abrasive Corp.
06.2022 - 06.2023

High School Diploma -

Badger Highschool

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Sean Kerrigan