Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sean Cyrus

Pana,IL

Summary

Dynamic and results-driven professional with extensive experience at McDonald's, excelling in employee training and operational efficiency. Proven ability to enhance customer service and maintain food safety compliance. Recognized for optimizing workflows and fostering teamwork, ensuring high-quality service in fast-paced environments. Reliable and detail-oriented, committed to achieving excellence.

Overview

1
1
Certification
3
3
years of professional experience

Work History

Certified Swing Manager

McDonald's
Shelbyville, IL
02.2026 - 05.2026

I transferred stores within our company to help train management (per supervisors request), and alongside training I helped with the overall cleanliness of the store.

Certified Swing Manager

McDonalds
Pana, IL
11.2024 - 02.2026

Crew Trainer

McDonalds
Pana, IL
08.2024 - 11.2024
  • Trained new crew members on operational procedures and customer service standards.
  • Assisted in maintaining inventory levels and ensuring timely restocking of supplies.
  • Monitored crew performance, providing feedback to improve service efficiency.
  • Optimized workflow processes to reduce wait times during peak hours.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Set positive example for team members by providing high-quality, efficient service.

Crew Member

McDonalds
Pana, Il
02.2023 - 08.2024
  • Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
  • Handled cash register operations, processing transactions accurately while ensuring a smooth customer experience.
  • Adapted quickly to changing priorities, demonstrating flexibility during busy shifts or staff shortages.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

No Degree -

Pana High School
Pana, IL

Skills

  • Food safety
  • Operational efficiency
  • Health and safety regulations
  • Employee training
  • Accurate money handling
  • Food safety compliance
  • POS system
  • Waste reduction
  • Health and safety
  • Staff recruitment
  • Inventory coordination
  • Delegation
  • Employee engagement
  • Customer service monitoring
  • Checklist management
  • Shift oversight
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Multitasking
  • Reliability
  • Critical thinking

Certification

ServSafe Certified

Timeline

Certified Swing Manager

McDonald's
02.2026 - 05.2026

Certified Swing Manager

McDonalds
11.2024 - 02.2026

Crew Trainer

McDonalds
08.2024 - 11.2024

Crew Member

McDonalds
02.2023 - 08.2024

No Degree -

Pana High School
Sean Cyrus