Scott Mitchell
Saint Charles
Summary
Highly motivated Sales Engineer with a focus on utilizing consultative sales skills to effectively address and resolve customers' technical challenges. Collaborates closely with the sales team to surpass customer expectations by delivering functional and cost-effective solutions, ensuring successful system implementation. Demonstrates a strong work ethic and a proven ability to cultivate loyal customer relationships. Dedicated to driving customer satisfaction and contributing to the overall success of the organization.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Technology Manager
Telcom Innovations Group
06.2007 - Current
- Lead the development of all technology initiatives within TIG, including the creation of new products and the provision of technical support for Sales, In-House Technical Assistance Center (TAC), Field Service, and Professional Services teams
- Act as Lead Sales Engineer, collaborating closely with sales teams to understand customer needs, promote TIG’s product offerings, and ensure optimal technical support throughout the sales process
- Design, develop, and deliver customized proposals in response to customer-specific requirements, including RFPs and tailored industry solutions
- Conduct product demonstrations and trial installations to showcase product capabilities and facilitate decision-making for prospective clients
- Provide training to internal teams on customer-facing applications and the practical use of technologies to ensure successful deployments
Technical Assistance Center Manager (Service Manager)
Telcom Innovations Group
01.1999 - 06.2007
- Managed Technical Help Desk, including sales support, help desk management, field technician level 1 support, technical support for new installations, and maintenance of in-house systems
- Ensured 100% uptime for in-house systems
- Maintained an average call center response time of less than 1 minute
- Reduced system downtime to less than 1 hour
Project Manager
Midco, Inc.
09.1998 - 01.1999
- Supervised installation of new communication systems, including sales support, new installation support, data collection from customers, and programming
- Completed all installations under budget and achieved 100% customer satisfaction
Service Technician
Midco, Inc.
04.1994 - 09.1998
- Performed on-site maintenance of customer telephone equipment, including running cables and installing telephones, paging, and security systems
- Recognized as Technician of the Year and Employee of the Year
- Most requested technician for repairs and installations
Interior Communications Technician/Auxiliary Electrician
U.S. Navy
06.1990 - 04.1994
- Performed electrical and electronic maintenance and repair of all interior communications systems
- Ran cables and installed telephones, intercoms, audio/visual equipment (CCTV, security, etc.), and ship-to-shore communications systems
- Supervised special projects and provided classroom and on-the-job training
- Prepared and presented lectures, developed class curriculum, and coordinated training schedules
Education
Graduate -
Eisenhower High School
Blue Island, IL01.1990
Basic Electrical/Electronic Training Certificate -
Illinois Technical School Systems
Skills
- Effective Sales Closing
- Engaging Presentation Techniques
- Support Resolution Skills
- Building Professional Connections
- Collaborative Teamwork
- Sales Team Collaboration
- Effective Multitasking
- Dependable Work Ethic
Certification
Basic Electrical/Electronic Training Certificate, Illinois Technical School Systems
Training
Industry Training
- Ring Central Sales and SE
- Dialpad Sales and SE
- Intermedia Elevate Sales and SE
- Mitel Networks various systems
- AVST CallXpress
- HP ASP, ASC, AIS, ASE & MASE
- VMware VSP & VTSP
- Extreme Networks ECSP & ECDP
Management Training
- Keye Criticism and Discipline Skills for Managers
- Keye The Step-By-Step Guide to Supervising Employees
Military Training
- Gauge Calibration Technician
- Auxiliary Electrician Forward
- Auxiliary Forward (Mechanical)
- Dial-X Combined Maintenance
- Advanced Submarine Storage Battery
- Central Atmosphere Monitoring System (CAMS) Combined Maintenance
- Army/Navy Underwater Interior Communications System
Timeline
Technology Manager
Telcom Innovations Group
06.2007 - Current
Technical Assistance Center Manager (Service Manager)
Telcom Innovations Group
01.1999 - 06.2007
Project Manager
Midco, Inc.
09.1998 - 01.1999
Service Technician
Midco, Inc.
04.1994 - 09.1998
Interior Communications Technician/Auxiliary Electrician
U.S. Navy
06.1990 - 04.1994
Basic Electrical/Electronic Training Certificate -
Illinois Technical School Systems
Basic Electrical/Electronic Training Certificate, Illinois Technical School Systems
Graduate -
Eisenhower High School
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