Scott Loschiavo
Lake In The Hills
Summary
Dynamic professional with extensive experience at Burnt Toast, excelling in customer service and team leadership. Proven ability to resolve customer complaints effectively while managing accounts and ensuring satisfaction. Skilled in POS systems and training new employees, consistently enhancing operational efficiency and fostering a positive dining environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Server
Burnt Toast
Elgin
11.2015 - 12.2025
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Calculated charges, issued table checks and collected payments from customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Provided exceptional service to high volume of daily customers.
- Leveraged POS system to receive and take guest orders and process payment.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Processed guest checks using POS system accurately.
- Interacted and engaged with patrons to promote friendly environment.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
Account Specialist
Camping World of Chicago
Wauconda
02.2015 - 12.2018
- Produced sales documents, finalized deals and filed records.
- Operated register, handled cash and processed credit card transactions.
- Handled spirited customer conversations and alleviated disputes using appropriate communication skills and conflict resolution techniques.
- Coordinated efforts with appropriate departments and personnel to promote customer satisfaction.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Managed customer accounts to ensure timely service and satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Worked closely with the sales team in order to provide timely updates on customer accounts.
- Assisted customers in setting up online accounts and provided training on how to use the system.
- Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.
Education
Associate of Arts - Business
Elgin Community College
Elgin05.2020
Skills
- Order Taking and Processing
- Team Leadership
- POS Systems
- Teamwork and Collaboration
- Menu item expertise
- Alcohol service regulations
- Customer complaint resolution
- Account management
- Effective communication
- Training new employees
- Attention to detail
- Time management
- Cleaning and sanitizing
- Staff supervision
- Special event coordination
- Menu memorization
- Communication skills
- Customer service
- Data entry accuracy
Certification
- Basset License - 2021
- Food & Safety Certification 2021
Education and Training
Associates in Arts
- Computers; Digital Photography; Film (extra curriculars)
Food Handlers
Basset
Languages
- English
- Spanish
Languages
English
Professional
Spanish
Professional
Timeline
Lead Server
Burnt Toast
11.2015 - 12.2025
Account Specialist
Camping World of Chicago
02.2015 - 12.2018
Associate of Arts - Business
Elgin Community College