Scott Hobrock
New Berlin
Summary
Well-versed in monitoring tasks, teams and activities for completion, accuracy and compliance with standards. Excellent attention to detail with a methodical and well-organized nature.
Overview
21
21
years of professional experience
1
1
Certification
Work History
File Analyst and Co-Coordinator of Laptop Testing
Illinois Board Of Admissions To The Bar
02.2022 - Current
- Background investigation for applications submitted to IBAB, anywhere between 100-300 per Bar Exam cycle.
- Co-Coordinator of Laptop testing during the Feb and July Bar Exams.
- Social Media Manager
- Help staff learn and utilize computer programs to improve work efficiencies.
- In-house IT support
- Assist in training of new staff.
- Creating, monitoring and informing staff of issues and new improvements to our operating systems.
Technology Business Systems Associate
Wells Fargo
06.2012 - 02.2022
- On-board external clients on uploading imaged files with continued support from that point along with prior established client for four Sales Regions (Heartland, South Central, Northwest and Northeast)
- Monitoring of the Corr_Imaging mailbox to provide support for internal clients for issues with the legibility of documents, missing/displaced images and mixed loan packages
- Monitoring of trends within ICMP (image repository) to try and identify issues, opening tickets with Imaging Support (ISS) and then helping to triage and resolve in a timely fashion with as little impact to both internal and external clients
- Work closely with the Project Management Team during quarterly releases to test that imaging issues that were discovered are successfully fixed, and if not, carried over and tracked for future releases
- Work closely with the Project Management Team during testing and rollout of new imaging platforms
- Enhanced Delivery’s Correspondent System Issue Department Champion
- In charge of opening system issue trouble tickets and JIRA cases as items are discovered/reported to our team
- Helped with the successful piloting and Production rollout of the Wells Fargo eNote program.
Loan Document Specialist IV
Wells Fargo
09.2011 - 06.2012
- Process LPS and Conventional home mortgage loans.
- Ensure that required documents for each laon are present and reflect correct information, or suspend files when necessary.
- Maintain individual goals for quality and process in a timely manner.
Negotiator I
Blue Cross Blue Shield
06.2008 - 09.2011
- Working within State and Federal laws governing the ability to recover monies on individual cases
- Spoke with multiple parties, including attorneys and other insurance carriers, to negotiate settlements of BCBS liens
- Met departmental goals including individual quality and time management.
Loan Document Specialist IV
Wells Fargo
09.2005 - 05.2008
- Process LPS and Conventional home mortgage loans
- Ensure that required documents for each loan are present and reflect correct information, or suspend files when necessary
- Maintain individual goals of quality and process files in a timely manner.
Law Office Clerk
Delano Law Offices
08.2004 - 09.2005
- Organized case files handled by seven attorneys
- Filed legal documents for the attorneys at the Sangamon County Courthouse
- Ordered and maintained office supplies.
Store Manager
Gamestop
09.2002 - 08.2004
- Ensured that the store and individual employees met goals set by the corporate office, including sales, game reservations, and magazine subscriptions
- Employee management including hiring, scheduling, training, and discipline
- Handled daily cash receipts and deposits.
Education
Associates - Liberal Arts
Lincoln Land Community College
2005
Skills
- Analytical and Critical Thinking
- Self-Motivated
- Time Management
- Records Management
- Project Management
- Staff Training
Certification
- Personal Trainer Certificate, ISSA - 2021
Timeline
File Analyst and Co-Coordinator of Laptop Testing
Illinois Board Of Admissions To The Bar
02.2022 - Current
Technology Business Systems Associate
Wells Fargo
06.2012 - 02.2022
Loan Document Specialist IV
Wells Fargo
09.2011 - 06.2012
Negotiator I
Blue Cross Blue Shield
06.2008 - 09.2011
Loan Document Specialist IV
Wells Fargo
09.2005 - 05.2008
Law Office Clerk
Delano Law Offices
08.2004 - 09.2005
Store Manager
Gamestop
09.2002 - 08.2004
Associates - Liberal Arts
Lincoln Land Community College
- Personal Trainer Certificate, ISSA - 2021
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