Summary
Overview
Work History
Education
Skills
Timeline
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Scott Buechler

Naperville

Summary

Dynamic and customer-focused professional with a proven track record at Wood Dale Bowl, excelling in cash handling and customer engagement. Known for reliability and a positive attitude, I foster strong relationships and adapt swiftly to challenges, ensuring high satisfaction rates and a welcoming atmosphere for all patrons.

Overview

32
32
years of professional experience

Work History

Bowling Attendant/Porter

Wood Dale Bowl
05.2015 - 12.2024
  • Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
  • Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.
  • Ensured smooth transitions between groups by efficiently resetting lanes and managing waitlists.
  • Fostered positive relationships with regular customers through attentive service delivery that catered specifically to their needs on each visit.
  • Adapted quickly during unexpected situations such as power outages or equipment malfunctions to keep business running smoothly without compromising customer satisfaction.
  • Created a welcoming atmosphere by greeting customers enthusiastically upon arrival and thanking them as they left the establishment.
  • Resolved customer complaints professionally and effectively to maintain high satisfaction rates among patrons.

Delivery Van Driver

Hill Cartage
06.2009 - 04.2015
  • Minimized product damage by carefully loading and unloading packages, utilizing proper handling techniques.
  • Handled cash transactions accurately at the point of delivery whenever required, ensuring secure depositing at the end of each shift.
  • Developed strong relationships with local businesses for repeat business opportunities through reliable service provision and positive interactions.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products to designated locations.
  • Maintained a high level of professionalism and customer service while interacting with clients during pick-up and drop-off times.
  • Continuously adapted to the changing demands of delivery routes by incorporating alternative solutions or modifying plans based on real-time feedback.

Doc Prep

Chase Bank
09.1992 - 05.2009
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Education

No Degree - General Studies

Southern Illinois University, Carbondale
Carbondale, IL

No Degree - Gender Studies

Triton College
River Grove, IL

Skills

  • Patience and empathy
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Safety awareness
  • Food handling
  • Phone etiquette
  • Customer engagement
  • Flexible scheduling
  • Cash handling proficiency
  • Reservation management
  • Alcohol serving
  • Positive attitude

Timeline

Bowling Attendant/Porter

Wood Dale Bowl
05.2015 - 12.2024

Delivery Van Driver

Hill Cartage
06.2009 - 04.2015

Doc Prep

Chase Bank
09.1992 - 05.2009

No Degree - General Studies

Southern Illinois University, Carbondale

No Degree - Gender Studies

Triton College

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Scott Buechler