Savannah Williams
Normal
Summary
Customer service representative with expertise in problem resolution and medical records management. Demonstrated success in improving patient interactions and collaborating with healthcare teams. Committed to fostering a respectful and positive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CNA
Evergreen Village
01.2024 - Current
- Documented patient behaviors and care accurately in medical records
- Collaborated with healthcare teams to enhance the effectiveness of patient care plans.
- Employed safety measures when handling hazardous materials and waste products.
Customer Service Representative
State Farm
05.2023 - 03.2025
- De-escalated customer concerns while maintaining professionalism and empathy.
- Assisted customers with inquiries regarding policies and claims processing.
- Executed administrative tasks including filing paperwork, updating databases, and generating reports.
Medical Receptionist
Arcadia Care
12.2020 - 05.2023
- Scheduled and confirmed appointments utilizing electronic medical records systems.
- Managed patient check-in and check-out processes with efficiency and accuracy.
- Handled incoming calls, addressing inquiries from patients and medical offices.
Education
Associate of Applied Science - Healthcare & Administration
Heartland Community College
Normal, IL05-2027
High School Diploma -
Thornwood High School
South Holland, IL06-2020
Skills
- Medical records management
- Problem resolution
- Customer service
- Flexibility & Adaptability
- Critical thinking
- Basic life support
Certification
- CPR Certified
- CNA - Certified Nurse Assistant
Timeline
CNA
Evergreen Village
01.2024 - Current
Customer Service Representative
State Farm
05.2023 - 03.2025
Medical Receptionist
Arcadia Care
12.2020 - 05.2023
Associate of Applied Science - Healthcare & Administration
Heartland Community College
High School Diploma -
Thornwood High School
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