Savannah Whitfield
Chicago
Summary
Experienced hospitality professional with a proven track record in effectively managing front desk operations and consistently delivering exceptional guest services. Recognized for fostering team collaboration and achieving high standards. Skilled in problem-solving and providing seamless support in dynamic environments, ensuring guest satisfaction and operational efficiency. Diligent and customer service-oriented, with a solid background in managing front desk operations. Excels at enhancing guest experiences through proficient handling of inquiries and coordinating smooth check-ins and check-outs. Demonstrated ability to utilize customer service and multitasking skills to maintain a welcoming and efficient environment.
Overview
10
10
years of professional experience
Work History
Lead Front Desk Agent
Trump International Hotel & Tower
07.2023 - Current
- Handled sensitive resident information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from residents.
- Exceeded residents expectations regularly by anticipating needs, promptly addressing concerns, and proactively offering assistance to ensure a memorable visit.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Notified manager of incidents and potential incidents relating to residents and staff for swift action.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Greeted and interacted with residents to provide information, answer questions and assist with appointment scheduling.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Front Desk Agent
21c Museum Hotels
08.2021 - 10.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees and payments.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
PBX Hotel Operator
Westgate Vacation Villas Resort & Spa
04.2021 - 08.2021
- Played an integral role in maintaining a positive work environment within the PBX department, promoting teamwork and collaboration.
- Maintained a high level of professionalism and courtesy while addressing guests'' needs over the phone.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Maintained up-to-date knowledge of emergency call procedures.
- Collected personal information from customers to accurately document requests.
Security Guard
Allied Universal Security Services
11.2020 - 04.2021
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with personnel and general public.
- Permitted entry with escort for approved persons into secure locations.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
Patient Care Technician
DaVita
04.2020 - 11.2020
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Cashier
Chipotle Grill
03.2016 - 12.2016
- Tallied cash drawer at beginning and end of each work shift.
- Welcomed customers and helped determine their needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Reviewed new promotions and monitored price changes.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on sales software system operation.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Cashier
Walgreens
03.2015 - 01.2016
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Welcomed customers and helped determine their needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Created price tags and merchandise signs.
- Greeted customers entering store and responded promptly to customer needs.
- Reviewed new promotions and monitored price changes.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School -
Sarah E Goode Stem Academy
02.2017
Skills
- Data Registration Management
- Automated Telephone Systems
- Strategic Decision-Making
- Registration
- Luxury Communication
- Providing Information
- Office Administration
- Effective Troubleshooting Skills
- Guest services
- Collaborative Team Development
- Training and mentoring
- Time management
Timeline
Lead Front Desk Agent
Trump International Hotel & Tower
07.2023 - Current
Front Desk Agent
21c Museum Hotels
08.2021 - 10.2022
PBX Hotel Operator
Westgate Vacation Villas Resort & Spa
04.2021 - 08.2021
Security Guard
Allied Universal Security Services
11.2020 - 04.2021
Patient Care Technician
DaVita
04.2020 - 11.2020
Cashier
Chipotle Grill
03.2016 - 12.2016
Cashier
Walgreens
03.2015 - 01.2016
High School -
Sarah E Goode Stem Academy
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