Savannah Summers
Alton
Summary
Dynamic sales associate with proven expertise in customer service and cash handling at Godfrey Dairy Queen. Recognized for enhancing guest satisfaction through effective problem-solving and teamwork. Adept at inventory management and fostering a positive environment, consistently meeting operational goals while maintaining high standards of service.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Popeyes
Assitant Supervisor
Godfrey Dairy Queen
09.2025 - Current
- Assisted in training new team members on operational procedures and customer service standards.
- Coordinated daily staff schedules to ensure optimal coverage during peak hours.
- Managed cash register operations, ensuring accuracy in transactions and balancing end-of-day reports.
- Monitored inventory levels and assisted with ordering supplies to maintain stock availability.
- Implemented quality control measures to improve consistency in food preparation and presentation.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
- Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
- Led by example, demonstrating strong work ethic and commitment to excellence.
Sales Associate
Godfrey Dairy Queen
2018 - 08.2025
- Assisted customers in selecting menu items, providing recommendations based on preferences.
- Operated point-of-sale system efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with team members to prepare food items quickly during peak hours, ensuring timely service.
- Handled cash and credit transactions accurately, following company policies for financial integrity.
- Engaged with customers to resolve inquiries and complaints, promoting a positive brand image.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Floor Associate
Amazon Packaging and Shipping
02.2022 - 08.2022
- Operated packaging machinery to ensure efficient product flow.
- Collaborated with team members to maintain clean and organized work areas.
- Assisted in inventory management by tracking stock levels accurately.
- Implemented safety protocols to minimize workplace hazards.
- Sorted and labeled packages for timely shipping processes.
- Supported quality control measures by inspecting products for defects.
- Adapted quickly to changing priorities and fast-paced environments.
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
Sale Associate
Raging Rivers Water Park
03.2019 - 09.2020
- Assisted customers in selecting merchandise and provided product knowledge to enhance shopping experience.
- Operated cash register efficiently, processed transactions, and handled customer inquiries promptly.
- Maintained cleanliness and organization of sales floor to create an inviting environment for guests.
- Collaborated with team members to execute promotional events, boosting customer engagement and satisfaction.
Sales Associate
McDonald's Restaurant
12.2017 - 02.2018
- Trained new staff on operational procedures and customer service best practices, fostering teamwork.
- Implemented inventory management practices to minimize waste and optimize product availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate of Arts - Nursing
Louis And Clark Community College
Godfrey, IL05.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Listening skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Cash handling
- Money handling
- Cash register operation
- Verbal/written communication
- Stocking and receiving
- Cash handling accuracy
- Sales expertise
- Customer needs assessment
- Meeting deadlines
- Professional demeanor
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
- Sales training
- Payment processing
- Inventory tracking
- Product recommendations
- Order processing
- Display setup
- Shipment processing
- Dining area maintenance
- Friendly and outgoing
Timeline
Assitant Supervisor
Godfrey Dairy Queen
09.2025 - Current
Floor Associate
Amazon Packaging and Shipping
02.2022 - 08.2022
Sale Associate
Raging Rivers Water Park
03.2019 - 09.2020
Sales Associate
McDonald's Restaurant
12.2017 - 02.2018
Sales Associate
Popeyes
Sales Associate
Godfrey Dairy Queen
2018 - 08.2025
Associate of Arts - Nursing
Louis And Clark Community College