Savannah Somrek
Chicago,IL
Summary
Results-driven Account Manager with experience in facilities management, maintenance operations, and construction project coordination. Proven ability to manage high-volume, multi-site work orders, oversee end-to-end service delivery, and drive operational efficiency across cross-functional teams. Skilled in client account management, vendor coordination, escalation resolution, and budget-conscious service execution. Adept at improving performance metrics, including first-time fix rates and workflow efficiency, while supporting high-revenue client accounts and identifying growth opportunities. Proficient in work order management systems, KPI reporting, and Microsoft Office Suite. Known for strong communication, problem-solving, and the ability to maintain client satisfaction in fast-paced, deadline-driven environments.
Overview
3
3
years of professional experience
Work History
Account Manager
CLM Midwest
River Grove, IL
02.2024 - Current
- Served as primary account manager for assigned client portfolio, managing daily client communications across phone, email, and in person to ensure satisfaction
- Managed up to 100 weekly work orders across multiple facilities and service trades, ensuring timely execution and service quality
- Evaluated client requests to prioritize urgency, control maintenance spend, and align with budget requirements
- Managed a team of 3 staff members to provide end-to-end service delivery, including resource assignment, workflow coordination, and vendor authorization
- Led escalation management and 24/7 issue resolution, escalating complex issues with recommended solutions to ensure continuity
- Improved client performance outcomes by increasing first-time fix resulting in an increase in work order volume
- Supported high-revenue accounts by identifying growth opportunities and delivering tailored service solutions
- Enhanced cross-functional communication processes to improve efficiency and reduce service delays
- Maintained client and vendor relationships while delivering accurate reporting and supporting financial activities, including reconciliations and collections
Account Specialist
CLM Midwest
River Grove, IL
10.2023 - 02.2024
- Supported Account Managers through direct client, technician, and vendor communication via phone, email, and in person
- Sourced, onboarded, and managed vendors while coordinating service appointments and performance across multiple markets
- Facilitated service requests and served as a key point of contact for escalations, ensuring timely issue resolution and operational continuity
- Acted as a client advocate by partnering with internal teams to ensure service expectations and deadlines were met
- Maintained accurate vendor and client records while supporting onboarding and operational processes
- Prepared reporting for client meetings.
Education
High School Diploma -
Lincoln-Way East High School
FrankfortSkills
- Project Coordination & Administration
- Facilities & Maintenance Operations
- Client Account Management
- Vendor Management
- Contract Negotiation & Management
- Work Order Management Systems (Facil-IT, ServiceChannel, Corrigo, Fexa)
- Budgeting, Scheduling & Timeline Management
- KPI Reporting & Data Analysis (Power BI)
- Microsoft Office Suite (Excel, Outlook, Word)
- Cross-Functional Collaboration & Communication
- Escalation & Issue Resolution
- Process Improvement & Operational Efficiency
- Time Management & Organizational Skills
- Leadership & Team Mentoring
- Problem Solving & Critical Thinking
- Sales Support & Client Growth Enablement
Timeline
Account Manager
CLM Midwest
02.2024 - Current
Account Specialist
CLM Midwest
10.2023 - 02.2024
High School Diploma -
Lincoln-Way East High School