Savannah Parduhn
Oswego,IL
Summary
Dynamic and results-driven professional with a proven track record at PetSmart as a PetsHotel Team Lead. Expert in training others, fostering teamwork, and enhancing customer experiences. Recognized for maintaining workplace safety and optimizing operations, ensuring a positive environment.
Overview
4
4
years of professional experience
Work History
PetsHotel Team Lead
PetSmart
06.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Sales Associate
Kohls Department Store
08.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Oswego Highschool
Oswego, IL05.2022
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Workplace safety
- Diversity and inclusion
- Relationship building
- Task delegation
- Teamwork and collaboration
- Overseeing daily activities
- Excellent communication
- Active listening
- Multitasking Abilities
Timeline
PetsHotel Team Lead
PetSmart
06.2022 - Current
Sales Associate
Kohls Department Store
08.2021 - 06.2022
Oswego Highschool
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