Savannah Becker
Wood Dale
Summary
Dynamic professional with a proven track record at Glendale Animal Hospital, excelling in customer relations and scheduling. Leveraged data entry expertise and a positive demeanor to enhance client satisfaction and operational efficiency. Achieved high-quality standards, demonstrating exceptional organizational and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Receptionist
Glendale Animal Hospital
07.2024 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with onboarding new clients and securing paperwork completion.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Curbside Shopper
Sam's Club
03.2022 - 05.2024
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Call Center Representative
Gerber Collision
10.2018 - 03.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Kennel Worker
Elmhurst Animal Care Center
02.2017 - 10.2018
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Maintained sanitary conditions for animals by cleaning living spaces and cages according to Illinois health code guidelines.
- Promoted good hygiene in animals by seeing to grooming needs.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
Education
High School Diploma -
Addison Trail High School
Addison, IL06-2015
Skills
- Scheduling
- Data entry
- Positive and professional
- Customer/Client relations
Timeline
Receptionist
Glendale Animal Hospital
07.2024 - Current
Curbside Shopper
Sam's Club
03.2022 - 05.2024
Call Center Representative
Gerber Collision
10.2018 - 03.2022
Kennel Worker
Elmhurst Animal Care Center
02.2017 - 10.2018
High School Diploma -
Addison Trail High School
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