Savanna Bogenrief
Rock City
Summary
Skilled professional brings strong people skills to customer interactions. Honest, hardworking demeanor. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Members solutions associate(bank teller)
Members Alliance Credit Union
Rockford
08.2022 - 08.2023
- Processed member transactions efficiently and accurately at Members Alliance Credit Union.
- Handled customer inquiries to provide exceptional service and support.
- Managed cash drawer, ensuring proper balancing and security protocols were followed.
- Promoted credit union services to enhance member engagement and satisfaction.
- Collaborated with team members to streamline operational procedures and improve efficiency.
- Maintained up-to-date knowledge of financial products to assist members competently.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Maintained confidentiality of bank records, transactions and customer information.
Head cashier/2nd Assistant Front End Manager
Menards
Machesney Park
01.2020 - 04.2022
- Managed daily cash transactions and maintained accurate cash registers.
- Supervised cashier staff and ensured compliance with company policies.
- Trained new cashiers on customer service standards and register operations.
- Resolved customer complaints promptly to enhance shopping experience.
- Processed returns and exchanges following store procedures efficiently.
- Assisted in maintaining a clean and organized checkout area for customers.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Assistant Teacher
Hand and Hand Childcare
Loves Park
09.2018 - 01.2020
- Assisted lead teacher with lesson planning and classroom activities.
- Supervised children during playtime and ensured safety protocols were followed.
- Facilitated small group activities to enhance learning and social skills.
- Communicated effectively with parents about children's daily progress and needs.
- Maintained a clean, organized, and welcoming classroom environment for learning.
Education
Harlem High School
Machesney Park, IllinoisSkills
- Cash handling
- Customer service
- Transaction processing
- Financial product knowledge
- Lesson planning
- Classroom management
- Child supervision
Certification
- CPR/First aid certified
Timeline
Members solutions associate(bank teller)
Members Alliance Credit Union
08.2022 - 08.2023
Head cashier/2nd Assistant Front End Manager
Menards
01.2020 - 04.2022
Assistant Teacher
Hand and Hand Childcare
09.2018 - 01.2020
Harlem High School