Professional with experience in behavioral health care, prepared for this role. Skilled in patient care, crisis intervention, and therapeutic support with strong communication abilities. Focused on team collaboration and adaptability to changing needs. Reliable and results-driven, with commitment to improving patient outcomes and fostering supportive environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Danville Correctional Center/Centurion Health
05.2024 - Current
Monitored patient behavior and emotional state to ensure safety and well-being.
Assisted in implementing individualized treatment plans under clinical supervision.
Documented patient progress and incidents accurately in electronic health records.
Facilitated group therapy sessions, promoting engagement and communication among participants.
Collaborated with multidisciplinary teams to optimize patient care strategies.
Conducted client rounds to check on residents.
Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
Daycare Teacher
Danville Christian Learning Center
03.2020 - 05.2024
Provided diverse materials and resources for children to explore new concepts and learn problem-solving.
Taught developmentally appropriate skills to promote academic, social and emotional growth.
Discusses individual students’ needs and progress.
Administered assessments to help determine children’s developmental needs and challenges.
Identified children showing signs of emotional, developmental and health-related problems and discussed them with supervisors, parents and guardians and child development specialists.
Collaborated with parents to support child development and address individual needs.
Developed and maintained relationships with families, enhancing community involvement in education.
Customer Service Associate
Kohl’s Department Stores
08.2018 - 05.2020
Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
Conferred with customers by telephone or in-person to provide product or service information.
Assisted with new hire orientation and employee training.
Provided efficient and courteous service to customers at all times.
Obtained and examined relevant information to assess validity of complaints and determine possible causes.
Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
Collaborated with team members to maintain a clean and organized sales floor environment.
Education
Master of Science - Forensic Psychology
Arizona State University
Tempe, AZ
08.2025
Bachelor’s of Science - Psychology
Franklin University
Columbus, OH
12.2022
Associate’s Degree - General Studies
Danville Area Community College
Danville, IL
05.2021
Skills
Verbal and Written Communication
Collaborative and Team-Oriented
Progress Tracking and Reporting
Safety Monitoring and Management
Caring and Understanding
Conflict de-escalation
Documentation skills
Active listening
Mental health support
Certification
CPR Certification, American Heart Association, April 2026