Saundra Behm
Rochelle
Summary
Dynamic and reliable professional with extensive experience in cash handling and customer service at Casey's General Store. Proven ability to maintain cleanliness and accuracy while fulfilling orders efficiently. Skilled in drawer balancing and building customer relationships, ensuring repeat business and high satisfaction ratings. Committed to excellence in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Cashier/Kitchen
Casey's General Store
07.2022 - 07.2025
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Worked effectively in fast-paced environments.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment and work area.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Food preparation tasks such as making pizzas, sandwiches, wraps and salads.
Cashier
Pilot Travel Centers
11.2021 - 05.2022
- Welcomed customers and helped determine their needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Maintained a clean and sanitary work environment including restrooms and showers.
- Coffee bar.
Personal Shopper/Dept Manager/Sales Associate
Wal-Mart Supercenter
01.2019 - 11.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Including setting up mods and features.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed price changes including pricing clearance items.
Waitress/Security/Gardener
The Islander Resort
08.2017 - 09.2019
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Maintained healthy gardens by timely pruning, fertilizing and pest control measures.
- Guarded entrance of the resort checking all people for proper entrance on property occasionally inspecting the beach and museum areas.
Education
Radiology
Kishwaukee College
Malta, IL08-1999
Skills
- Cash and credit card handling
- Cleaning and sanitizing
- Reliability and punctuality
- Order taking and fulfillment in kitchen
- Drawer balancing
- Liquor law compliance
Timeline
Cashier/Kitchen
Casey's General Store
07.2022 - 07.2025
Cashier
Pilot Travel Centers
11.2021 - 05.2022
Personal Shopper/Dept Manager/Sales Associate
Wal-Mart Supercenter
01.2019 - 11.2021
Waitress/Security/Gardener
The Islander Resort
08.2017 - 09.2019
Radiology
Kishwaukee College
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