Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Professional Leasing Agent
Greystar
10.2023 - Current
Invited prospects to fill out application upon completion of property tour.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Verified tenant incomes and other information before accepting lease applications.
Performed background, reference and credit checks as part of screening process of prospective tenants.
SR PROCESSOR
PREFERRED DATE (AMERICAN PACIFICT MORTGAGE)
09.2020 - 10.2022
Gather background information on loan applications, researching any discrepancies
Order appraisals, title work, flood certifications, credit reports and other items as necessary to process a mortgage loan together with monitoring timely receipt
Initial review of HMDA entries for accuracy and completeness
Review appraisals to ensure value and location meet loan requirements
Audit physical and electronic file for completeness and compliance
Keeps abreast of changes in policies and procedures, standards and regulations
SR PROCESSOR / CLOSER / FUNDER
GREAT LAKES HOME MORTGAGE
06.2019 - 09.2020
Prepare closing documents in accordance with Agency, Federal, State and Company requirements
Review closing documents to ensure accuracy and compliance
Utilize the loan origination system and document preparation systems to ensure loan closing is complete, accurate and complies with the required regulations and investor requirements
Familiarity with TILA, RESPA and Integrated Disclosures
Resolve post-closing issues, as needed
Prioritize new closing requests and funding packages
Responsible for preparing, reviewing and sending wires
SR. PROCESSOR
DIAMOND RESIDENTIAL MORTGAGE
11.2016 - 01.2019
Provided support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages
Review and verify borrowers' income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal
Ensure compliance with company policies, underwriting guidelines and lending-program requirements.
SR. PROCESSOR
CROSSCOUNTRY MORTGAGE
03.2014 - 11.2016
Coordinated effectively with title companies to ensure smooth closings
Developed relationships with internal and external patterners, provided consistent communication and active account management to improve the company's business workflow.
SR. PROCESSOR / CLOSER
ABI MORTGAGE
04.2009 - 01.2014
Ensured all files were completed prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth consistent closings
Achieved a consistently high level of customer service satisfaction and internal recognition for strong communication and interpersonal skills.
OPS MANAGER / PROCESSOR / CLOSER
@ MORTGAGE INC
10.2002 - 03.2009
Maintained a solid client interface with daily communication to ensure the highest levels of customer service
Met and surpassed monthly closing funding goals
Selected for Special Projects to help loan processors manage large pipeline with aged loans
Skills
Business partnerships
Fair housing policies
Business processes and procedures
Property tours and inspections
Background Checks
Accomplishments
Leasing:
Oversee sales process and provide exceptional tour experience for prospective residents
Proactively follow up with all current and prospective renters utilizing and maintaining a Customer Relationship Management database
Build and maintain relationships with prospects and current residents to ensure retention and satisfaction
Mortgage:
Regarded as one of the company's most productive senior loan processors, handling an average of 60 files monthly.
Outperformed company average in achieving loan-processing turnaround time.
Provided expedient service cited as key to consistently high customer satisfaction and a 10% increase in referrals
Successfully processed some of the most challenging loan applications including first-time home borrowers, self-employed applicants, and borrowers with problematic credit histories.