Zendesk
Sasha Cohen
Data & Knowledge Manager, Project Manager
Tel Aviv
Summary
Customer oriented and multi-tasking with over 6 years experience in customer success, I am always looking to learn new skills, take on extra responsibility and grow professionally
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Data & Knowledge Manager
AvaTrade
Herzliya
02.2022 - Current
- Proactively improved the knowledge database for the Customer Support department
- Created and updated work tools for the customer support department to improve their work efficiency while focusing on staying customer oriented
- Built reports to analyze the workload efficiency of the customer support and customers's satisfaction level
Project Manager
Qiwi
Ramat Gan
04.2021 - 12.2021
- Managed the several projects of a High tech company providing technological services such as marketing, customer support or sales-related worldwide
- Planning and executing WordPress projects
- Managing domains owned by the company, including renewals, new acquisitions
Project Manager
ASN Marketing/Elegance Marketing
Tel Aviv
12.2019 - 04.2021
- Built Customer support and Compliance departments of a Fintech Company: created teams, tools and reported incomes and outcomes on a financial level to the upper management
- Managed customer-related activities to ensure a high standard of customer satisfaction level
Education
Government, Diplomacy & Negotiation
IDC
Herzliya 10.2013 - 08.2014
BA - International & Public Law
University Paris II - Pantheon Assas
Paris, France 09.2009 - 06.2012
Bachelor - Business Administration And Management
SKEMA Business School
Sophia Antipolis, France 09.2008 - 06.2009
Skills
Reporting data
Project management
Problem solving
Customer oriented
Software
Tableau
Wordpress
Timeline
Data & Knowledge Manager
AvaTrade
02.2022 - Current
Project Manager
Qiwi
04.2021 - 12.2021
Project Manager
ASN Marketing/Elegance Marketing
12.2019 - 04.2021
Government, Diplomacy & Negotiation
IDC
10.2013 - 08.2014
BA - International & Public Law
University Paris II - Pantheon Assas
09.2009 - 06.2012
Bachelor - Business Administration And Management
SKEMA Business School
09.2008 - 06.2009