Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Sasha Cohen

Data & Knowledge Manager, Project Manager
Tel Aviv

Summary

Customer oriented and multi-tasking with over 6 years experience in customer success, I am always looking to learn new skills, take on extra responsibility and grow professionally

Overview

8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Data & Knowledge Manager

AvaTrade
Herzliya
02.2022 - Current
  • Proactively improved the knowledge database for the Customer Support department
  • Created and updated work tools for the customer support department to improve their work efficiency while focusing on staying customer oriented
  • Built reports to analyze the workload efficiency of the customer support and customers's satisfaction level

Project Manager

Qiwi
Ramat Gan
04.2021 - 12.2021
  • Managed the several projects of a High tech company providing technological services such as marketing, customer support or sales-related worldwide
  • Planning and executing WordPress projects
  • Managing domains owned by the company, including renewals, new acquisitions

Project Manager

ASN Marketing/Elegance Marketing
Tel Aviv
12.2019 - 04.2021
  • Built Customer support and Compliance departments of a Fintech Company: created teams, tools and reported incomes and outcomes on a financial level to the upper management
  • Managed customer-related activities to ensure a high standard of customer satisfaction level

Education

Government, Diplomacy & Negotiation

IDC
Herzliya
10.2013 - 08.2014

BA - International & Public Law

University Paris II - Pantheon Assas
Paris, France
09.2009 - 06.2012

Bachelor - Business Administration And Management

SKEMA Business School
Sophia Antipolis, France
09.2008 - 06.2009

Skills

Reporting data

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Software

Zendesk

Tableau

Wordpress

Timeline

Data & Knowledge Manager

AvaTrade
02.2022 - Current

Project Manager

Qiwi
04.2021 - 12.2021

Project Manager

ASN Marketing/Elegance Marketing
12.2019 - 04.2021

Government, Diplomacy & Negotiation

IDC
10.2013 - 08.2014

BA - International & Public Law

University Paris II - Pantheon Assas
09.2009 - 06.2012

Bachelor - Business Administration And Management

SKEMA Business School
09.2008 - 06.2009

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Sasha CohenData & Knowledge Manager, Project Manager