Sarkis Barkho
Skokie,IL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
Work History
IT Hardware Support Specialist (Contract)
Discover Financial Services
01.2024 - 07.2024
- Configured and deployed computer hardware across four offices, streamlining setup and ensuring optimal functionality for end-users across the company headquarters
- Supported Asset Management by conducting quality control checks on inventory, improving equipment tracking and reducing discrepancies by 15%
- Collaborated with other IT teams to ensure hardware is repaired and delivered in a timely manner
Business Development Representative
Oak Street Health
04.2023 - 01.2024
- Generated leads and solicited new opportunities by leveraging business intelligence and third party data sources
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness
- Enforced compliance with company policies and regulations, resulting in a 100% compliance rate
General Manager
T-Mobile
04.2021 - 03.2023
- Trained staff on sales techniques, merchandising standards, and policy adherence, contributing to a consistent 10% increase in monthly sales and helping achieve team sales quotas
- Created efficient employee schedules, optimized labor costs, and addressed store inconsistencies, reducing store losses by implementing strategic solutions that aligned with company goals
- Delivered exceptional customer service by directly resolving customer complaints and coaching team members on effective engagement strategies, resulting in a 15% improvement in customer satisfaction scores
Assistant Operations Manager
Real Urban BBQ
04.2017 - 05.2019
- Directed all aspects of restaurant operations, including opening and closing procedures, shift coordination, and real-time floor and kitchen management, consistently achieving and exceeding service standards
- Trained and mentored team members to promote exceptional customer service and continuous improvement, resulting in a 20% increase in customer satisfaction scores over six months
- Enforced strict adherence to company policies, procedures, and hygiene standards, ensuring compliance with health regulations and enhancing operational efficiency across departments
Education
High School Diploma -
Niles West High School
Skokie, IL05-2020
Skills
- Communication
- Account development
- Social Selling
- Time Management
- Pipeline generation
- Lead prospecting
- Sales
- Operations management
- Customer relationship management
- Leadership
- Branding
Leadership Experience
- Volunteer, Assyrian Youth Group, Chicago, IL, 01/01/19, Present, Collaborate with board members to accurately review event planning
- Volunteer, Seminars For Scholars, Remote, 03/01/19, 10/31/23, Co-led initiatives within a nonprofit, demonstrating a passion for community service and a dedication to improving knowledge.
Timeline
IT Hardware Support Specialist (Contract)
Discover Financial Services
01.2024 - 07.2024
Business Development Representative
Oak Street Health
04.2023 - 01.2024
General Manager
T-Mobile
04.2021 - 03.2023
Assistant Operations Manager
Real Urban BBQ
04.2017 - 05.2019
High School Diploma -
Niles West High School
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