Sarina Gonzalez
Chicago,IL
Summary
Dynamic customer service professional with proven success at Walgreens, adept at resolving conflicts and enhancing customer satisfaction. Skilled in critical thinking and multitasking, I consistently exceeded sales targets through tailored product recommendations. Known for professionalism and active listening. I thrive in high-pressure, high volume customer environments while fostering positive client relationships.
Overview
3
3
years of professional experience
Work History
Customer-service-representative
Walgreens
12.2022 - Current
- Managed high-stress customer situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Retail Sales Associate
Party City
01.2022 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Displayed strong organizational skills in managing multiple assignments concurrently, prioritizing workload effectively to meet deadlines without compromising quality.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
High School Diploma -
Pathways In Education Of Chicago
Chicago, IL05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Multitasking
- Team Player
Timeline
Customer-service-representative
Walgreens
12.2022 - Current
Retail Sales Associate
Party City
01.2022 - 12.2022
High School Diploma -
Pathways In Education Of Chicago
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