Sarai A. Oji
Chicago
Summary
Transportation security professional with strong experience ensuring safety and compliance in high-pressure environments. Proven ability to collaborate with teams and adapt to changing needs while maintaining high standards. Skilled in threat detection, risk assessment, and emergency response. Highly reliable and results-driven, consistently achieving security objectives and enhancing operational efficiency.
Overview
7
7
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
Chicago, IL
08.2023 - Current
- Conducted security screenings and inspections of passengers and baggage to ensure compliance with safety regulations.
- Collaborated with law enforcement to address security threats and enhance operational protocols.
- Implemented improved procedures for passenger flow, reducing wait times while maintaining high security standards.
- Trained new officers on screening techniques and emergency response measures, fostering team cohesion and effectiveness.
- Evaluated potential risks through systematic assessments, contributing to proactive threat mitigation strategies.
- Provided exceptional customer service by addressing passenger inquiries and resolving issues during screening processes.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
YDAC
One Summer Chicago
Chicago, IL
06.2022 - 08.2022
- Organized and coordinated youth engagement initiatives alongside 15th District Police Department, enhancing community outreach efforts.
- Collaborated with community organization members to propose innovative ideas and effective solutions.
- Traveled to other community events to help/support the organizations
- Assisted in organizing community events by coordinating mass email communications to participants and sponsors. Facilitated logistics by making necessary calls for decorations. Supported event setup and teardown activities. Created flyers, signs, and attendance sheets.
- Managed email communications and document preparation using Google Spreadsheets and Microsoft Word. Oversaw grant writing processes for district programs. Streamlined documentation for program initiatives to enhance accessibility.
- Achieved Peace Circle Certification through Taproots Inc. program.
Bagger - General
Woodman's
Carpentersville, IL
05.2021 - 06.2021
- Navigated fast-paced environment while managing multiple roles effectively.
- Responsible for maintaining individual item quality while handling items
- Effectively communicated with grocery store clerks and customers
- Monitored and ensured compliance with COVID-19 health regulations.
- Ensured compliance with food safety and health guidelines to maintain operational standards.
Customer Service Representative
McDonald's
Algonquin, IL
06.2019 - 09.2019
- Critically thought in a fast-paced environment working multiple positions
- Interacted with diverse customer base, showing positive customer service
- Communicated effectively with crew members and the public
- Responsible for financial transactions with customers
- Followed food safety and health guidelines
Education
Bachelor of Science - Business Administration
Illinois State University
Normal, IL05.2024
Undergraduate Certificate - Business Essentials
DeVry University
11.2026
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Public safety awareness
- Emergency preparedness
- Adaptability and flexibility
- Self-defense training
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Critical thinking
- Organizational skills
Accomplishments
- Conflict Resolution - Responsible for handling customer inquiries regarding airport and security, accurately providing information to ensure customer satisfaction.
- Certified Coach at TSA that allows me to train new hires
- Received Model Officer Reward (MOR) for quarterly performance.
Timeline
Transportation Security Officer
Department of Homeland Security
08.2023 - Current
YDAC
One Summer Chicago
06.2022 - 08.2022
Bagger - General
Woodman's
05.2021 - 06.2021
Customer Service Representative
McDonald's
06.2019 - 09.2019
Bachelor of Science - Business Administration
Illinois State University
Undergraduate Certificate - Business Essentials
DeVry University