Sarahi Zavala
Chicago,IL
Summary
Dynamic front desk professional with a strong work ethic and exceptional customer service skills, honed at Hilton Garden Inn. Proven ability to resolve issues efficiently and maintain confidentiality while managing high-volume inquiries. Skilled in data entry and appointment scheduling, fostering positive relationships to enhance guest satisfaction.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Hilton Garden Inn Hotel
05.2025 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Resolved customer problems and complaints.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Receptionist /Front Desk Night Auditor
Best Western Hotels & Resorts
06.2022 - 05.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
Server
Holiday Inn Hotel
02.2021 - 04.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Housekeeper
Hilton Hotel
05.2014 - 05.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Banquet Server
Hilton Hotel
10.2016 - 04.2020
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Provided friendly, courteous service to create memorable moments for guests.
- Answered guest questions about event plans and food service choices.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
Education
High School Diploma -
William J Bogan High School
Chicago, IL06-2014
Skills
- Time management
- Listening skills
- Strong work ethic
- Teamwork
- Telephone etiquette
- Data entry
- Customer service
- Problem-solving skills
- Appointment scheduling
- File organization
- Sensitive information handling
- Issue handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Hilton Garden Inn Hotel
05.2025 - Current
Front Desk Receptionist /Front Desk Night Auditor
Best Western Hotels & Resorts
06.2022 - 05.2025
Server
Holiday Inn Hotel
02.2021 - 04.2023
Banquet Server
Hilton Hotel
10.2016 - 04.2020
Housekeeper
Hilton Hotel
05.2014 - 05.2022
High School Diploma -
William J Bogan High School
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