Sarahi Zavala
Chicago
Summary
Offering a friendly and professional demeanor, I am ready to learn and excel in any work environment. Developed strong customer service and administrative skills in fast-paced, guest-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
2025
2025
years of professional experience
Work History
Front Desk Receptionist
Best Western Hotels & Resorts
06.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Organized and maintained files and records to ensure up-to-date documentation.
Server
Holiday Inn Hotel
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Housekeeper
Hilton Hotel
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Banquet Server
Hilton Hotel
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Answered guest questions about event plans and food service choices.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
Education
High School Diploma -
William J Hogan High School
Chicago, IL06.2014
Skills
- Exceptional customer service
- Team collaboration
- Cleanliness standards
- Attention to detail
- Listening skills
- Telephone etiquette
- Data entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Best Western Hotels & Resorts
06.2023 - Current
Server
Holiday Inn Hotel
Housekeeper
Hilton Hotel
Banquet Server
Hilton Hotel
High School Diploma -
William J Hogan High School
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