Sarahi Reynoso
Chicago
Summary
Working in this industry I have gain skills in payment processing and data entry, I gain trust through empathetic communication and effective problem solving, contributing to a positive team environment and ensuring timely issue resolution.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Insure on the Spot
07.2023 - 09.2025
- Resolved customer inquiries through effective communication and problem-solving skills.
- Collaborated with team members to ensure timely resolution of customer issues.
- Assisted in processing policy changes
- Provided support during high-volume periods, demonstrating adaptability and reliability.
- Educated customers on insurance products and services, improving overall satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Marine Leadership Academy
1920 N Hamlin Ave Skills
- Customer service
- Data entry
- Call center experience
- Payment processing
- Follow-up skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Insure on the Spot
07.2023 - 09.2025
High School Diploma -
Marine Leadership Academy