Summary
Overview
Work History
Education
Skills
Timeline
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SARAHI ARREGUIN

Peoria

Summary

Positive, upbeat Customer Service Representative brings more than 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs.

Overview

9
9
years of professional experience

Work History

Patient Access Representative

Carle Health
11.2023 - 08.2025
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.

Customer Service Representative Team Lead

HGS
04.2018 - 05.2023
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Reviewed account and service histories to identify trends and issues
  • Documented conversations with customers to track requests, problems and solutions
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Escalated customer concerns to supervisors.
  • Coached, trained and mentored new Customer Service Representatives.

Dietary Aide

Proctor Place
03.2016 - 04.2018
  • Served specific meals to patients with special dietary needs
  • Helped patients with special needs eat meals with kindness and patience.

Education

High School Diploma - undefined

Peoria High School
Peoria, IL

Associate of Science - Computer Science

Illinois Central College
East Peoria, IL

Skills

  • Technologically savvy
  • Problem-solving abilities
  • Fast Typer
  • Retail sales customer service
  • Customer support
  • Bilingual (Spanish)
  • Customer service
  • Insurance verification
  • Patient registration
  • Patient check-in
  • Appointment scheduling
  • Problem-solving

Timeline

Patient Access Representative

Carle Health
11.2023 - 08.2025

Customer Service Representative Team Lead

HGS
04.2018 - 05.2023

Dietary Aide

Proctor Place
03.2016 - 04.2018

High School Diploma - undefined

Peoria High School

Associate of Science - Computer Science

Illinois Central College

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SARAHI ARREGUIN