Sarah Hyun Chang
Mount Prospect,IL
Summary
Accomplished Pharmacy Manager with a proven track record at Walgreens Boots Alliance, enhancing pharmacy operations and patient care. Expert in workflow optimization and staff management, I significantly boosted revenue by expanding services. Skilled in patient education and immunizations, I excel in fostering professional development and customer satisfaction, embodying a patient-centered approach.
Overview
23
23
years of professional experience
Work History
Pharmacy Manager
Walgreens Boots Alliance
09.2022 - Current
- Monitored quality assurance metrics to identify areas for improvement and implement necessary changes.
- Mentored staff to foster professional development with tailored coaching and feedback sessions.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Fostered a patient-centered approach by creating a welcoming environment that encouraged open dialogue.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Contributed to significant growth in pharmacy revenue by expanding range of services offered.
- Optimized prescription processing times, ensuring fast and accurate service for all customers.
Pharmacist
Walgreens Boots Alliance
05.2002 - 09.2022
- Conducted medication reviews to ensure proper dosing and administration.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Educated patients on proper medication use.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
Education
Doctor Of Pharmacy - Pharmacy
University of Illinois At Chicago
Chicago, ILBachelor - Biology
University of Illinois At Urbana-Champaign
Champaign, ILSkills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
- Staff management
- Immunizations
- Certified in CPR/AED
- Staff scheduling
- Drug inventory management
Timeline
Pharmacy Manager
Walgreens Boots Alliance
09.2022 - Current
Pharmacist
Walgreens Boots Alliance
05.2002 - 09.2022
Doctor Of Pharmacy - Pharmacy
University of Illinois At Chicago
Bachelor - Biology
University of Illinois At Urbana-Champaign
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