Sarah Witte
Algonquin
Summary
I am a dedicated and compassionate professional with experience in front-end management, customer service, and receptionist roles. I am known for delivering exceptional client experiences, maintaining organized operations, and supporting team success. I bring a positive attitude, strong communication skills, and a commitment to creating a welcoming and efficient environment.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Receptionist
Rosen Hyundai
Algonquin
12.2022 - 08.2024
- Greeted customers warmly upon arrival at the dealership.
- Managed phone calls and directed inquiries to appropriate departments.
- Scheduled service appointments for customers and maintained accurate records.
Front End Manager
Chopsticks Restaurant
Carpentersville
08.2017 - 05.2024
- Monitored cash handling procedures, processed transactions, and balanced registers at the end of shift
- Implemented upselling techniques and promotions to increase revenue and enhance the customer experience
- Supervised daily front-of-house operations, ensuring efficient service flow and a positive guest experience
- Managed and trained front-end staff, including hosts, servers, and cashiers, to maintain high service standards
- Handled customer inquiries, concerns, and complaints professionally, resolving issues to ensure guest satisfaction
Customer Service Representative
Menards
Crystal Lake
10.2021 - 10.2022
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained knowledge of store products and promotions to provide accurate information.
Education
Licensed Esthetician - Esthetics
Tricoci University
Elgin, IL 08.2024 - 05.2025
Associate of Arts - English
Elgin Community College
Elgin, IL 08.2019 - 05.2021
Skills
- Customer service
- Appointment scheduling
- Conflict resolution
- Cash handling
- Professional communication in person or by phone
- Handling high volume customer interactions
- Consulting with clients
- Front desk operations
- Data entry and record keeping
- Retail sales and meeting and exceeding sales goals
- Team leadership
- Exceeding in a fast paced environment
- Training new employees
- Basic computer skills
Timeline
Licensed Esthetician - Esthetics
Tricoci University
08.2024 - 05.2025
Receptionist
Rosen Hyundai
12.2022 - 08.2024
Customer Service Representative
Menards
10.2021 - 10.2022
Associate of Arts - English
Elgin Community College
08.2019 - 05.2021
Front End Manager
Chopsticks Restaurant
08.2017 - 05.2024