Sarah Sorci

Gottlieb Memorial Hospital

01.2020 - Current

Improved patient satisfaction by efficiently registering patients and verifying insurance information.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
Enhanced revenue collection by accurately identifying, obtaining, and posting co-payments and deductibles.
Reduced errors in data entry by meticulously updating patient demographic information as needed.
Expedited emergency registration procedures to facilitate immediate medical attention for critical cases.
Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
Strengthened communication between clinical staff and patients by addressing inquiries and concerns promptly.
Promoted a positive hospital image through exceptional customer service during initial contact with patients.
Stayed calm under pressure to and successfully dealt with difficult situations.
Verified patient insurance eligibility and entered patient information into system.
Provided excellent customer service to patients and medical staff.
Greeted and assisted patients with check-in procedures.
Processed payments using cash and credit cards, maintaining accurate records of transactions.

Summary