Sarah Sherman
Plainfield
Summary
Offering strong foundation in mechanical systems and keen interest in automotive repair, ready to learn and develop in dynamic environment. Brings solid understanding of basic vehicle maintenance and repair techniques and ability to quickly acquire new skills. Ready to use and develop mechanical aptitude and diagnostic skills in Automotive Technician role.
Overview
2
2
years of professional experience
Work History
Service Manager
Mavis Discount Tires and Brakes
12.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
Tire Technician
Mavis Discount Tires and Brakes
07.2024 - 12.2024
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Improved customer satisfaction by providing timely and accurate tire services.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
- Promoted energy conservation by properly inflating tires according to manufacturer specifications.
- Demonstrated commitment to quality control, adhering strictly to company guidelines for tire installation procedures.
- Boosted team morale and productivity, leading by example and assisting with training new technicians.
- Optimized service times, leveraging advanced diagnostic tools for tire and wheel issues.
- Increased service capacity, efficiently managing multiple service bays simultaneously.
- Collaborated with team members to streamline workflow and increase productivity.
- Assisted team by keeping shop tidy, clean, and free of safety hazards.
Dispatcher
McDonough County
03.2024 - 05.2024
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Proved successful working within tight deadlines and a fast-paced environment.
- Supported emotional well-being of callers, providing reassurance and instructions until help arrived.
Patrol Officer
Macomb Police Department
07.2023 - 03.2024
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
- Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
- Conducted traffic stops, issuing citations or warnings when necessary to maintain order on the roads.
- Maintained a high level of physical fitness to effectively perform job duties while minimizing risk of injury on duty.
Education
Bachelor of Science - Law Enforcement And Justice Administration
Western Illinois University
Macomb, ILSkills
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Conflict resolution
- Trustworthy and honest
- Quality assurance
- Technical troubleshooting
- Estimating and quoting
- Preventive Maintenance
- Mechanical diagnostics
- Service order flow
Timeline
Service Manager
Mavis Discount Tires and Brakes
12.2024 - Current
Tire Technician
Mavis Discount Tires and Brakes
07.2024 - 12.2024
Dispatcher
McDonough County
03.2024 - 05.2024
Patrol Officer
Macomb Police Department
07.2023 - 03.2024
Bachelor of Science - Law Enforcement And Justice Administration
Western Illinois University
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