SARAH ROOTH

• Account Development: Responsible for largest international client base and key accounts providing exceptional client service through close collaboration, goal setting, entrepreneurial attitude, revenue growth planning.
• Entrepreneurial: Established the market leader for a travel timeshare booking agency from inception, growth, and a profitable transformation in an economic downturn, by offering customer coverage 24/7/365, which increased client sales in combination with innovative client positioning strategies.
• Revenue Growth: Contributed to increased net revenue from 2014 to 2017 through collaborative efforts combined with strong leadership, launching a start-up division of the company – an onsite and offsite contact center, crafting online content for clients, implementing sales strategies, and marketing approach.
• Sales Innovation: Drove revenue by augmenting marketing services for clients, leveraging relationships with online travel websites, all leading to overall growth in client revenue and volume.
• Shortest Closing Window: Recognized for the shortest sales cycle with a consistent closing window at seven days, exceeding the company average. Responsible for the complete sales cycle from establishing leads (cold calls) through contract negotiations and alleviating concerns using active listening and providing exceptional client service.
• Customer Relationship Management: Cultivated relationships with internal and external decision-makers to build productive partnerships that meet and exceed client KPIs that deliver revenue goals.

• Hand-picked by former boss to establish a call center that grew from a staff of four (onsite) to 40 (outsourced on offsite location) over 12-months. .
• Established call center, expanding staff from four onsite to 40 outsourced within 12 months.
• Hired and trained personnel, coaching a team on effective consumer inquiry responses.
• Designed, implemented and trained sales channel growth strategies, including contact center development over three years.
• Researched and purchased CRM to enhance operational capabilities.
• Collaborated with programming team to create proprietary CRM system for tracking calls, outcomes and related revenue growth.
• Provided detailed reporting to clients based on analyzed data and insights.

• New Business Development: While working for Best Travel, an independent luxury travel business, I built a book of 20 clients over 6 months helping them with both leisure and business travel needs.
• Established relationships with tourism boards and luxury travel brands across the world.
• Proficient with Galileo Travel System (GDS).
• Virtuoso Travel Agent

Created call scripts that improved client interactions and satisfaction levels.
Led a team of 3 to enhance call outcomes through effective collaboration.
Implemented a basic CRM to track calls and monitor key performance indicators.
Engaged with team members to identify and execute strategies for better call results.