Sarah Roe
Minooka
Summary
Dynamic Service Manager with a proven track record in coaching and directing teams to enhance customer interactions and satisfaction. Expertise in meticulous recordkeeping, conducting impactful training sessions, and overseeing daily operations to ensure efficiency. Strong analytical skills facilitate the identification of innovative solutions that boost speed and accuracy while effectively reducing operational costs. Committed to fostering a collaborative environment that drives continuous improvement and exceptional service delivery.
Overview
11
11
years of professional experience
Work History
Regional Service Manager - South Region
Athletico Physical Therapy
05.2018 - Current
- Serve as a communication liaison at all levels within Athletico to maximize the implementation and understanding of Athletico’s core value system through example, coaching and mentoring as well as oversee the execution of all company policies and procedures to ensure that patients, customers, and medical professionals receive the greatest level of care and customer service. Implemented new policy & procedures, developed open lines of communication with my team, hired and trained new staff. Process managed through meetings to analyze numbers, tracking systems, etc. to ensure personal and company success. High level of communication, project management, staffing/staff development, and relationship development.
Office Coordinator
Athletico Physical Therapy
04.2016 - 05.2018
- Performing of all office duties which included but not limited to answering of all phone calls, obtaining all patient demographics before scheduling. Collecting time of service payments on accounts as well as collecting any copayments at the time of service. Verifying insurance before their upcoming appointment, and verbally quoting patients benefits to them before their evaluation. Obtained all insurance prior authorizations when needed and scheduled patients according to their treatment plan. Stocking facility with necessary equipment for clinic as well as office supplies. Assisted with patients through their therapy program.
Customer Service Representative/Teller
First National Bank
12.2014 - 04.2017
- Opened new customer accounts checking, savings and lines of credit. Balanced daily cash deposits and bank vault inventory with a zero-error rate. Delivered prompt and accurate customer service. Adhered to First National Bank security and audit procedures. Examined checks for identification and endorsement for deposit. Processed treasury, tax and loan payments.
Education
Certification - Certified Nursing Assistant
Joliet Junior College
Skills
- Detail Oriented
- Workforce planning
- Performance metrics analysis
- Performance monitoring
- Productivity measurement
- Revenue opportunities
- Operations management
- Staff training and development
- Coaching and mentoring
- Staff development
- Compliance procedures
Accomplishments
- Supervised team of 24 staff members.
- Achieved top region within company in KPI performance 8 straight years in a row.
Timeline
Regional Service Manager - South Region
Athletico Physical Therapy
05.2018 - Current
Office Coordinator
Athletico Physical Therapy
04.2016 - 05.2018
Customer Service Representative/Teller
First National Bank
12.2014 - 04.2017
Certification - Certified Nursing Assistant
Joliet Junior College