Summary
Overview
Work History
Education
Skills
Professional Associations
Certification
Work Experience
Achievements
Timeline
Generic

Sarah Regge

Machesney Park,IL

Summary

Organized and dedicated professional with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Director of Services

In Home Personal Services
10.2013 - Current
  • · Conduct client assessments and service agreements in clients homes,hospitals and rehab facilities.
  • · Placement and management of caregivers.
  • Built and sustained trusting client relationships.
  • Implemented strategies to enable team members to provide quality services to clients.
  • Assigned duties and maintained work schedules for employees for adequate shift coverage.
  • Facilitated communication between team members, clients and families.
  • Evaluated employee performance in quarterly and annual reviews.
  • Trained service staff on latest policies and procedures.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Hired, developed, motivated and retained top talent.
  • Skilled at working independently and collaboratively in a team environment.
  • Maintained accurate reports on hospital admissions
  • Coordinate meetings with staff and assist with travel arrangements for clients.
  • Provided professional services and support in a dynamic work environment.


Education

Bachelor of Arts - Health Care Administration

University of Arizona Global Campus
8620 Spectrum Center Boulevard,San Diego,CA92123
10.2023

Skills

  • Excellent verbal and written communication skills
  • Excellent organizational skills
  • Ability to manage multiple concurrent deadlines
  • Excellent problem-solving and logical reasoning skills
  • Outstanding judgment skills
  • Leadership
  • Dependable
  • Independent
  • Team player
  • Microsoft Office Products

(Word,PowerPoint,Excel,SharePoint,Outlook,Teams)

  • General Office Equipment (Phone,Scanner/copier/printer)
  • Analytical and Critical Thinking
  • Work Independently
  • Accuracy
  • Filling System(SharePoint,WellSky)
  • Training and Development(New hire and caregiver recertification)
  • Appointment Scheduling
  • Word Processing
  • Adaptable Professional
  • Detail -oriented

Professional Associations

  • Current member of American Association of Healthcare Administrative Management

Certification

  • First Aid/CPR Certified-Current
  • CNA - Certified Nurse Assistant 05/2004-Current

Work Experience

  • Skilled Nursing Facilities
  • Home Care
  • Assisted Living Facilities
  • Independent Living Facility
  • Memory Care
  • Office

Achievements

 

  • Outstanding customer satisfaction- Always ensure our clients, family, and employee's needs are met.
  • Awards- Employee of the Year 2019 and Employee of the Month September,2023
  • Reconfigured recertification test and answer keys to make them easier to understand and grade.
  • Business Development- Assisting my supervisor with business development tasks such as senior expos/marketing events.
  • Developed and implemented new procedures and systems- Assisted with producing a step-by-step guide for using our software program.
  • Ability to solve issues with clients, family, and employees. By using my judgment and critical thinking skills to come to a sufficient solution.

Timeline

Director of Services

In Home Personal Services
10.2013 - Current

Bachelor of Arts - Health Care Administration

University of Arizona Global Campus

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Sarah Regge