Sarah O'Toole
Aurora
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Police Officer
Cook County Sheriff's Department
Chicago, IL
07.2025 - Current
- Responded to emergency calls, assessing situations and providing immediate assistance.
- Participated in training exercises to enhance skills in conflict resolution and crisis management.
- Prepared detailed reports on incidents, ensuring accuracy and compliance with department policies.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Conducted searches of individuals, vehicles and premises.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Food Server
Miller's Ale House
Aurora, IL
08.2024 - 07.2025
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed food and beverage orders efficiently, ensuring accurate delivery to tables.
- Collaborated with kitchen staff to maintain timely service during peak hours.
- Assisted in training new team members on menu offerings and service standards.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
- Handled cash transactions accurately while balancing register at end of shifts.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Assisted in training new servers, sharing best practices for excellent customer service.
Bartender
The Piazza
Aurora, IL
01.2022 - 08.2024
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Managed inventory levels by tracking stock supplies and placing orders as needed.
- Trained new staff on bar procedures, drink preparation, and customer service standards.
- Fostered a welcoming atmosphere through effective communication and attentive service.
Bartender Shift Manager
The Town Bar & Grill
Aurora, IL
04.2016 - 01.2022
- Supervised daily bar operations, ensuring adherence to quality standards and service excellence.
- Trained and mentored new bartenders on mixology techniques and customer service protocols.
- Developed and implemented inventory management procedures to optimize stock levels and minimize waste.
- Managed staff schedules, balancing labor costs while maintaining peak service efficiency during high-volume shifts.
- Conducted regular staff meetings to communicate updates, promote teamwork, and address operational challenges.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Emergency Medical Technician
Elite Ambulance
Mokena, IL
06.2014 - 04.2016
- Provided critical pre-hospital care in high-pressure emergency situations.
- Operated advanced life support equipment to stabilize patients during transport.
- Collaborated with medical teams to ensure seamless patient handoffs at healthcare facilities.
- Conducted thorough assessments of patients to determine immediate medical needs.
- Maintained accurate documentation of patient care activities and treatment plans.
- Participated in community outreach programs to educate the public on emergency preparedness strategies.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Education
Associate of Science - Criminal Justice
College of DuPage
Glen Ellyn, IL06-2024
High School Diploma -
Tinley Park High School
Tinley Park, IL06-2004
Skills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Staff management
- Reliable and Responsible
- Order Processing
- Positive professional demeanor
- Strong attention to detail
- Effective organizational skills
- Self motivated
- Adheres to guidelines, protocols, standards and procedures
- Complies with policies
Timeline
Police Officer
Cook County Sheriff's Department
07.2025 - Current
Food Server
Miller's Ale House
08.2024 - 07.2025
Bartender
The Piazza
01.2022 - 08.2024
Bartender Shift Manager
The Town Bar & Grill
04.2016 - 01.2022
Emergency Medical Technician
Elite Ambulance
06.2014 - 04.2016
Associate of Science - Criminal Justice
College of DuPage
High School Diploma -
Tinley Park High School