Sarah Ocepek
Mundelein
Summary
Dynamic retail professional with a proven track record in customer relations and operations management. Successfully launched SJO Balloons, enhancing event experiences through custom designs. Previously excelled at Pottery Barn, driving sales growth and improving inventory systems. Skilled in relationship building and effective communication, ensuring exceptional client satisfaction.
Overview
26
26
years of professional experience
Work History
Owner
SJO Balloons
03.2020 - Current
- Created a business during covid to help families celebrate events with balloons and decor outside - this grew to indoor/outdoor, large events, etc.
- Manage daily operations to ensure timely delivery and customer satisfaction.
- Create custom designs to fit customers vision/needs
- Train and supervise staff
Owner
Mia Bella Yarn
04.2010 - 08.2020
- Opened a retail store catering to knitting and all supplies and accessories needed.
- Managed daily operations with a staff of 7+ employees
- Established relationships with suppliers to secure cost-effective materials to sell in store
- Set-up classroom in store to teach knitting lessons, host events and run kids knitting camps
Project Manager
Iosue Associates, Inc.
02.2008 - 02.2010
- Managed in-store merchandising, installation and audit retail work.
- Oversee independent contractors across the US to include staffing, putting together instructions, setting up reporting and execution of the projects
- Ongoing field work to check independent contractors work, determine efficiencies and provide feedback
Associate Manager
Pottery Barn
01.2006 - 01.2008
- Led team in achieving operational excellence through process improvements and staff mentorship.
- Developed strategic initiatives to enhance customer experience and drive sales growth.
- Implemented inventory management systems, optimizing stock levels and reducing discrepancies.
Assistant Manager
Coach Factory Store
11.2003 - 12.2006
- Streamlined inventory management processes
- Developed employee schedules, optimizing labor costs while maintaining operational efficiency.
- Implemented customer service initiatives that improved client satisfaction and loyalty scores.
Assistant Manager
Ann Taylor Factory Store
03.2001 - 10.2003
- Led team in achieving sales targets through effective training and coaching strategies.
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Developed employee schedules, optimizing labor costs while maintaining operational efficiency.
- Analyzed sales data to identify trends, informing strategic decisions for product placement.
Associate
Express Clothing
09.1999 - 10.2001
- Managed daily store operations, ensuring effective merchandising and inventory management.
- Trained and mentored new associates on customer service protocols and sales techniques.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
Education
Associate of Arts -
Sarasota Massage Therapy School
Sarasota, FL06-2002
High School Diploma -
Lake Forest High School
Lake Forest, IL05-1999
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner
SJO Balloons
03.2020 - Current
Owner
Mia Bella Yarn
04.2010 - 08.2020
Project Manager
Iosue Associates, Inc.
02.2008 - 02.2010
Associate Manager
Pottery Barn
01.2006 - 01.2008
Assistant Manager
Coach Factory Store
11.2003 - 12.2006
Assistant Manager
Ann Taylor Factory Store
03.2001 - 10.2003
Associate
Express Clothing
09.1999 - 10.2001
Associate of Arts -
Sarasota Massage Therapy School
High School Diploma -
Lake Forest High School