Sarah Mahler
Springfield
Summary
Detail-oriented Operations Associate with a proven track record in customer relationship management and effective communication. Successfully delivered consumer assistance and ensured compliance in processing applications. Driven operations associate promoting a several-year career handling logistics management responsibilities successfully. A self-motivated professional known for prioritizing tasks and having excellent time management skills. Ready for a new position that involves overseeing various duties in a fast-paced setting.
Overview
18
18
years of professional experience
Work History
Operations Associate
BAIID Division of Administrative Hearings
Springfield
06.2023 - Current
- Delivered consumer assistance to enhance user experience and satisfaction.
- Processed payments for permits efficiently and accurately.
- Validated permit payments to ensure compliance with regulations.
- Reviewed driving records to determine program eligibility for clients.
- Requested necessary payment and documentation from applicants.
- Facilitated accurate typing of driver's permit applications in a timely manner.
- Verified vehicle records for installation of BAIID devices.
- Scanned and input all documents into digital format for easy access.
Operations Associate
Error Resolution Department
springfield
12.2021 - 05.2023
- Review, research, and correct errors on applications and supporting documents regarding all title transactions.
- Review and research title applications regarding salvage or branded titles.
- Review documents to make necessary corrections for title retakes.
- Use the NMVTIS database to help identify fraud or stolen vehicles for all types of title applications.
- Identify errors made for all title transactions, and determine the steps needed to make appropriate corrections.
- Respond to routine inquiries regarding title applications.
- Corrects more than 50 types of errors on title applications in order for a title to be correctly issued and mailed.
Operations Assistant
VIA Department of Vehicle Services
Springfield
01.2021 - 12.2021
- Reviewed various title and plate applications for compliance with regulations.
- Ensured all applications included accurate fees and required documentation.
- Requested additional documentation to finalize title and plate transactions.
Contractual Employee
BAIID Divison
Springfield
11.2017 - 01.2021
- Provided phone and in-person customer service to assist permittees efficiently.
- Reviewed driving records of permittees to ensure compliance with regulations.
- Processed all incoming documents via mail, email, and drop-off promptly.
- Checked vehicle records for BMO permits to verify eligibility.
- Conducted filing activities to maintain organized departmental records.
- Entered all installations and removals of BAIID devices accurately into the system.
- Mailed correspondence from department to permittees to ensure timely communication.
Administrative Assistant
State Beauty Supply Beauty Distributor
Springfield
10.2007 - 08.2017
- Coordinated inventory management and restocking of beauty supplies for retail space.
- Ordered products to maintain optimal stock levels in store.
- Processed customer inquiries and purchases by assisting with order fulfillment.
- Invoiced outgoing orders to salons across central Illinois.
- Trained store managers for five locations in Illinois on operational standards.
- Conducted interviews for retail staff at Springfield location to enhance team quality.
- Scheduled continuing education classes for cosmetologists, estheticians, and nail technicians in five locations.
- Communicated with warehouse suppliers to ensure timely delivery of products.
Education
High School Diploma -
Springfield Southeast Highschool
Springfield, IL 06-2006
Skills
- Time management
- Team collaboration
- Team support
- Customer relationship management
- Effective communication
- Attention to detail
- Problem solving
Timeline
Operations Associate
BAIID Division of Administrative Hearings
06.2023 - Current
Operations Associate
Error Resolution Department
12.2021 - 05.2023
Operations Assistant
VIA Department of Vehicle Services
01.2021 - 12.2021
Contractual Employee
BAIID Divison
11.2017 - 01.2021
Administrative Assistant
State Beauty Supply Beauty Distributor
10.2007 - 08.2017
High School Diploma -
Springfield Southeast Highschool