Sarah Kugonza
Chicago
Summary
Dynamic professional with a proven track record at Global Organization of African Women, excelling in operations management and customer service. Skilled in training and mentoring, I enhanced team productivity through strategic planning and effective conflict resolution, fostering a collaborative environment that improved overall efficiency and satisfaction.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
9
9
years of professional experience
Work History
Supervisor
Global Organization of African Women. (GOAW)
01.2023 - 04.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Coordinator, Public Relations and Marketing
COBURWAS
02.2019 - 12.2022
- Streamlined internal communication processes, fostering a collaborative work environment among team members.
- Coordinated special events, achieving high levels of attendee satisfaction and generating publicity opportunities.
- Developed strategic partnerships with influencers, boosting brand credibility and reach.
- Designed marketing materials for successful product launches and promotional events.
- Organized trade shows and exhibitions showcasing company products/services which generated significant business leads.
- Assisted in the development of annual PR/marketing plan that aligned with overall business objectives.
Cashier
Pingstkyrkan Boutique
05.2016 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Arts - Digital Marketing
Nordic TechInstitute
Sweden05-2021
Master of Arts - Marketing Management
Mid Sweden University
Sweden06-2020
BBA - Accounting
Nkumba University
Sweden10-2015
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Strategic planning
- Analytical thinking
- Operations management
- Project planning
Languages
English
Native or Bilingual
Swedish
Full Professional
Swahili
Native or Bilingual
Timeline
Supervisor
Global Organization of African Women. (GOAW)
01.2023 - 04.2025
Coordinator, Public Relations and Marketing
COBURWAS
02.2019 - 12.2022
Cashier
Pingstkyrkan Boutique
05.2016 - 09.2018
Associate of Arts - Digital Marketing
Nordic TechInstitute
Master of Arts - Marketing Management
Mid Sweden University
BBA - Accounting
Nkumba University
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