Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Ilan

Enterprise Account Manager

Summary

Experienced and analytical Enterprise Account Manager with over ten years in global fintech and payroll SaaS. Skilled in nurturing high-value client relationships, driving upsell and retention, and operationalizing enablement across the organization. Known for designing onboarding flows, developing internal training content, and improving cross-functional efficiency in partnership with RevOps, BI, and Product teams.

Overview

2026
2026
years of professional experience
3
3
Languages

Work History

Enterprise Account Manager

Papaya Global
01.2025 - Current
  • Serve as the primary client contact for enterprise accounts across EMEA, managing relationships, SLAs, escalations, and quarterly business reviews that align with strategic goals.
  • Drive revenue growth by spotting upsells and cross-sell opportunities, collaborating with the Regional Lead to tailor contract amendments and value-added solutions.
  • Proactively created and standardized onboarding and training materials for Sales, AM, and Implementation teams, reducing ramp-up time and increasing consistency across onboarding cycles.
  • Mapped and optimized core account management workflows to increase efficiency and repeatability, enhancing client experience, and internal alignment.
  • Acted as an enablement partner to RevOps, BI, and Product teams, identifying inefficiencies in tools, data pipelines, and reporting; proposed solutions adopted for global use.
  • Provided feedback on playbooks, contributed to internal RFP prep, and helped refine revenue functions through structured insights and process feedback.

Client Business Manager

Payoneer
01.2018 - 01.2020
  • Managed strategic accounts, processing over $100M in monthly payments, delivering upsell strategies, and scaling new business lines ($40M+ in capital acquisition).
  • Maintained high-touch relationships with executives, responding to escalations, and aligning on goals, solutions, and recurring revenue targets.
  • Coordinated cross-functional teams to ensure seamless execution of deliverables within tight deadlines, leading to increased customer satisfaction levels.

Strategic Account Manager

Payoneer
01.2015 - 01.2018
  • Handled over 2,000 clients across end-to-end sales cycles, coordinating with Product, R&D, and Operations to streamline implementations and resolve technical issues.
  • Enhanced client relationships by consistently delivering strategic insights and tailored solutions.
  • Monitored sales performance metrics to achieve strategic account objectives.

Real Estate Agent

Laforet Immobilier
2012 - 2015
  • Achieved top revenue for the agency across 200+ branches, advising clients on high-value transactions, and navigating complex financial and legal frameworks.

Education

Business Analytics Course

Harvard Business School (Online)
01-2020

Psychology

PsychoPrat
Paris, France
04.2001 -

Skills

  • Client Relationship Management
  • Revenue Growth
  • Revenue Enablement & Training Design
  • Process Mapping & Workflow Optimization
  • Cross-Functional Collaboration (RevOps, BI, Product)
  • Tools: Salesforce, Confluence, Notion, JIRA, BI Dashboards
  • Fluent: English, French, Hebrew

Timeline

Enterprise Account Manager

Papaya Global
01.2025 - Current

Client Business Manager

Payoneer
01.2018 - 01.2020

Strategic Account Manager

Payoneer
01.2015 - 01.2018

Psychology

PsychoPrat
04.2001 -

Real Estate Agent

Laforet Immobilier
2012 - 2015

Business Analytics Course

Harvard Business School (Online)

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Sarah IlanEnterprise Account Manager