Sarah Herndon
Coulterville
Summary
Detail-focused Pharmacy Technician recognized for productivity and efficiency in completing tasks in a fast paced environment (fills between 700 to 800 a day). Skilled in medication dispensing, inventory management, and pharmaceutical calculations. I'm highly skilled at processing prescriptions and excel at communication, teamwork, customer service, ensuring smooth pharmacy operations. Im also committed to maintaining accuracy and confidentiality in handling prescriptions and patient information.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Certified Pharmacy Technician
Walmart
Sparta
02.2024 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory by tracking stock levels and ordering supplies as needed.
- Provided exceptional customer service by answering patient inquiries promptly.
- Maintained a clean and organized work environment following safety protocols.
- Collaborated with healthcare professionals to ensure medication safety and effectiveness.
- Processed prescription orders using pharmacy management software efficiently.
- Supported training of new pharmacy staff on procedures and best practices.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed patient information and prescription records with confidentiality.
- Maintained inventory levels and organized pharmacy supplies effectively.
- Operated pharmacy software to process prescriptions and manage billing.
- Collaborated with healthcare professionals to ensure medication safety.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Received payment from customers and processed credit card transactions when necessary.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Provided education materials about medications to patients upon request.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Established or maintained medications and other patient profiles.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Office Manager
Lynndale Trucking
Pinckneyville
01.2018 - 12.2023
- Managed daily office operations and coordinated schedules for staff meetings.
- Assisted in maintaining office supplies and ensured inventory was adequately stocked.
- Implemented filing systems to organize documents and improve retrieval efficiency.
- Communicated with vendors to negotiate service contracts and maintain relationships.
- Maintained office equipment by coordinating repairs and scheduling regular maintenance checks.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Coordinated communication between drivers and clients to ensure timely deliveries.
- Managed dispatch schedules to optimize workflow and minimize delays.
- Monitored vehicle locations using GPS tracking systems for efficient route planning.
- Assisted drivers with route adjustments based on traffic and weather conditions.
- Maintained accurate records of deliveries, pickups, and driver performance.
- Responded promptly to emergency situations, providing support to drivers in need.
- Collaborated with management to improve dispatch processes and enhance efficiency.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Education
Certified Pharmacy Technician - Pharmacy Technician
Walmart Pharmacy Tech School
12.2023 - 12.2024
Associate of Arts -
Rend Lake College
Ina, IL 08.2012 - 05.2014
Skills
- Medication dispensing
- Inventory management
- Prescription processing
- Pharmacy software
- Regulatory compliance
- Customer relationship management
- Customer service
- Data entry
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Staff training
- Conflict resolution
- Pharmacy operations
- Attention to detail
- Empathy and patience
- Prescription verification
- Medication storage
- Proper labeling
- Point of sale systems proficiency
- Equipment operation
- Multitasking and organization
- HIPAA
- Proper labeling procedures
- Drug storage procedures
- Workflow optimization
- Prescription interpretation
- Sterile technique
- Patient paperwork
- Updating medication histories
- Pharmacy and customer records management
- Record keeping
- Insurance billing
- Refill requests
- Pharmacist support
- Verbal and written communication
- Resolving customer issues
- Pharmacy ethics
- Receiving incoming supplies
- FDA drug safety guidelines
Timeline
Certified Pharmacy Technician
Walmart
02.2024 - Current
Certified Pharmacy Technician - Pharmacy Technician
Walmart Pharmacy Tech School
12.2023 - 12.2024
Office Manager
Lynndale Trucking
01.2018 - 12.2023
Associate of Arts -
Rend Lake College
08.2012 - 05.2014