Sarah Faber
Aurora
Summary
Executive Assistant and Operations Professional with experience supporting C-suite leadership, managing cross-functional initiatives, and driving operational excellence. Proven ability to oversee complex projects, optimize administrative processes, manage organizational budgets, and support company-wide events and client programs. Recognized for strong leadership, attention to detail, and the ability to balance strategic priorities while delivering exceptional execution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Assistant
Ardeo Education Solutions
Lisle
04.2023 - Current
- Manage executive calendar operations, travel planning, and strategic scheduling support for CEO and COO.
- Oversee management and reconciliation of expense reports for CEO and COO.
- Supported administrative assistant with daily tasks, offering feedback and guidance to enhance productivity.
- Directed senior-level administrative support for client service and sales departments, ensuring seamless project coordination.
- Provided comprehensive administrative support to COO, VP of HR, and leadership team; ensuring effective collaboration and communication.
- Coordinated logistics and executive support for board meetings, investor meetings, User Groups, and company-wide events; contributing to successful event execution and positive attendee experiences.
- Serve as primary administrator for corporate travel program, managing travel logistics, vendor relationships, and cost-containment strategies for employees, clients, and organizational events.
- Managed vendor relationships and administrative accounts, identifying cost-effective solutions that supported organizational budgets and operational efficiency.
Medical Billing Specialist
Vitality Women's Physical Therapy
Elmhurst
11.2022 - 03.2023
- Processed and submitted all medical claims to Blue Cross Blue Shield.
- Contacted insurance providers to review authorization submissions and gathered additional clinical information to inform staff of approval and denial outcomes.
- Validated Blue Cross Blue Shield PPO insurance plans and explained coverage details to new patients.
- Verified accuracy of all patient medical information to uphold quality standards.
- Collaborated with patients to create payment plans for overdue balances, enhancing revenue generation.
- Oversaw training of medical office coordinators on accurate collection of co-pays, patient balances, and self-pay payments.
Medical Office Coordinator
Vitality Women's Physical Therapy
Elmhurst
08.2021 - 11.2022
- Managed communication with new and existing patients via phone and email, providing guidance on care-related inquiries and clinic policies while maintaining a high level of patient satisfaction.
- Streamlined patient onboarding processes through efficient management of intake documentation, insurance verification, and scheduling workflows.
- Managed patient intake, EMR preparation, scheduling, and discharge documentation, ensuring accuracy, compliance, and efficient patient flow throughout the care lifecycle.
- Verified insurance eligibility, interpreted Blue Cross Blue Shield PPO benefits, and managed preauthorization requests to ensure compliance and minimize delays in patient care.
- Led the development and revision of company policies, procedures, and training materials, creating standardized processes that improved employee onboarding, performance, and operational consistency.
- Served as a liaison between ownership and staff, facilitating communication, addressing personnel concerns, and supporting policy compliance initiatives across the organization.
- Supported organizational marketing efforts by creating targeted social media content that enhanced community engagement and clinic visibility.
Softball Head Coach
Northbrook Girls Softball Association
Northbrook
01.2018 - 09.2022
- Managed practices, evaluated individual performance, and trained athletes for competitive success in softball tournaments.
- Achieved runner-up position in 2021 Arlington Heights Thunderbolt 11u division and secured first place in 2022 NGSA Spartan Classic Gold bracket.
- Developed and executed off-season winter conditioning programs to enhance player readiness.
- Prepared and maintained practice facilities in indoor and outdoor environments to ensure optimal training conditions.
- Maintain storage and strict inventory of pertaining equipment.
- Actively represented the NGSA softball program at events, promoting teamwork and sportsmanship.
Front Desk Coordinator
DPT Sport Physical Therapy
Burr Ridge
07.2020 - 08.2021
- Managed patient demographic, insurance, and medical information within the OptimisPT EMR system, ensuring accuracy, compliance, and efficient patient onboarding.
- Verified insurance eligibility, benefits, and claims status with commercial and private insurance providers to support timely patient care and accurate billing processes.
- Coordinated patient intake processes, including preparation of new patient documentation and scheduling support for initial evaluations.
- Managed a multi-line phone system while providing exceptional customer service, maintaining professional communication and positive patient relationships.
- Maintained clinic documentation, spreadsheets, and administrative records to support daily operations and organizational efficiency.
- Processed patient payments, managed outstanding balances, and assisted with revenue cycle activities to support financial operations.
- Prepared and submitted electronic and paper insurance claims, ensuring timely filing and compliance with payer requirements.
- Trained and onboarded new administrative staff, reinforcing company standards, operational procedures, and customer service expectations.
Member Services Manager
LA Fitness
Elmhurst
08.2018 - 07.2020
- Recruited, hired, trained, developed, and terminated front desk, janitorial, and day care staff, ensuring efficient operation of facility.
- Maintained high customer satisfaction regarding billing and related account issues, resolving inquiries promptly and effectively.
- Ensured all legal and regulatory documentation is filed in addition to monitoring for compliance within city and state regulations.
- Generated work orders with multiple vendors, managed inventory controls, selected maintenance vendors, and troubleshot daily operations to ensure compliance with state laws.
Administration Graduate Assistant
Northern Illinois University
DeKalb
09.2017 - 05.2018
- Provide valuable assistance to administrators while answering phone calls for undergraduate advising appointments.
- Assist professors in research methods designing Excel spreadsheets explaining data that was conducted over a seven-day span.
- Organize meetings and special events for professors and other staff members such as Friday Lunch ins, Alumni Appreciation, and Student Honors.
Education
Master of Science - Kinesiology and Physical Education, Sport and Exercise Psychology
Northern Illinois University
DeKalb, IL05-2018
Certificate of Sport Management - Certificate of Graduate Study
Northern Illinois University
Dekalb, IL05-2018
Bachelor of Science - Psychology, Communications
Palm Beach Atlantic University
West Palm Beach, FL05-2015
Skills
- Executive Operations
- Leadership & Employee Development
- Process Improvement
- SOP Development
- Budget Management
- Event & Meeting Management
- Calendar management
- Travel Program Administration
- Vendor Management and Negotiation
- Cross-Functional Collaboration
- Strategic Planning Support
- Change Management
Affiliations
- CPR/First Aid- American Heart Association.
Accomplishments
- Rising Star Award Winner - Issued by Ardeo Education Solutions in July 2024
Certification
- PACE (Professional Administrative Certification of Excellence), ASAP, 2026
Timeline
Executive Assistant
Ardeo Education Solutions
04.2023 - Current
Medical Billing Specialist
Vitality Women's Physical Therapy
11.2022 - 03.2023
Medical Office Coordinator
Vitality Women's Physical Therapy
08.2021 - 11.2022
Front Desk Coordinator
DPT Sport Physical Therapy
07.2020 - 08.2021
Member Services Manager
LA Fitness
08.2018 - 07.2020
Softball Head Coach
Northbrook Girls Softball Association
01.2018 - 09.2022
Administration Graduate Assistant
Northern Illinois University
09.2017 - 05.2018
Master of Science - Kinesiology and Physical Education, Sport and Exercise Psychology
Northern Illinois University
Certificate of Sport Management - Certificate of Graduate Study
Northern Illinois University
Bachelor of Science - Psychology, Communications
Palm Beach Atlantic University