Sarah Davis
Palos Hills
Summary
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.
Overview
10
10
years of professional experience
Work History
Assistant Front End Manager
Menards
Bridgeview, IL
08.2024 - Current
- Supervised daily operations, ensuring compliance with safety standards and company policies.
- Collected and processed payments from government accounts, ensuring accuracy and compliance with company procedures.
- Implemented staff training initiatives to improve customer service and operational efficiency.
- Assisted in managing daily front-end operations, ensuring smooth workflow and customer satisfaction.
- Trained and mentored team members on best practices and customer service protocols.
- Monitored cash handling procedures, ensuring compliance with company policies and financial accuracy.
- Coordinated scheduling for front-end staff, balancing workload and operational needs efficiently.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Sales/Dispatch
Ideal Charter
Chicago Ridge, IL
08.2023 - 03.2024
- Identify and pursue new business opportunities in the motor coach sales market, including corporate clients, tour operators, and educational institutions
- Cultivate and maintain relationships with existing clients, providing ongoing support and addressing and concerns or inquiries
- Collaborate with clients to understand their transportation needs and recommend suitable motor coach solutions to meet their requirements
- Prepare and present proposals, contracts, and pricing quotes to prospective clients, negotiating terms to secure profitable deals
- Coordinate incoming calls, ensuring accurate entry into the system and timely processing
- Communicate with customers to confirm trip details, and address any inquiries or concerns
- Coordinate daily schedules for motor coach drivers, assigning routes and ensuring timely departures and arrivals
- Monitor vehicle locations and communicate with driver via mobile device to provide updates and support as needed
- Work closely with maintenance staff to schedule vehicle inspections, repairs, and maintenance to ensure fleet readiness
- Handle customer inquiries and resolve and issues related to reservations, scheduling, or service disruptions
- Maintain Accurate records of dispatch activities, including driver logs, vehicle maintenance records, and passenger feedback
Executive Assistant
Starlight Express Coaches
Crestwood, IL
07.2015 - 08.2023
- Screen and direct phone calls and emails, providing timely responses or redirecting inquiries as necessary.
- Prepared expense reports, purchase orders, and invoices, ensuring accuracy and adherence to company policies.
- Manage Invoicing for all accounts and process credit card payments.
- Follow up on overdue invoices and run weekly/monthly aging reports
- Maintained office supplies inventory and managed procurement process to ensure availability of necessary resources.
- Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
- Led "cleanup" of company database and files.
- Restored organization to personnel, financial and operational records and accelerated data input, processing, and retrieval times.
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
- Dispatch drivers daily to their assigned trip.
Education
High School -
Marist High School
01.2008
Emergency Medical Technician -
Moraine Valley Community College
01.2010
Skills
- Proficient in Microsoft Office Suite
- (Word, Excel, PowerPoint, Outlook)
- Strong organizational and time management skills
- Excellent verbal and written communication abilities
- Ability to handle confidential information with discretion
- Detail-oriented with a focus on accuracy and efficiency
- BASSET/FOOD HANDLER/ALLERGEN CERTIFIED with over a decade of experience in the bar/restaurant industry
- Experience in providing personalized recommendations and ensuring customer satisfaction
- Effective communication skills to address customer inquiries and resolve issues promptly
- Skilled in maintaining cleanliness and organization or the bar area, including inventory management and restocking supplies
- Ability to handle cash transactions, process payments, and reconcile cash drawers accurately
- Knowledge of liquor laws and regulations, including responsible alcohol service practice
Timeline
Assistant Front End Manager
Menards
08.2024 - Current
Sales/Dispatch
Ideal Charter
08.2023 - 03.2024
Executive Assistant
Starlight Express Coaches
07.2015 - 08.2023
High School -
Marist High School
Emergency Medical Technician -
Moraine Valley Community College