Sarah Davis
Palos Hills
Summary
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.
Overview
10
10
years of professional experience
Work History
Assistant Front End Manager
Menards
08.2024 - Current
- Supervised daily operations, ensuring compliance with safety standards and company policies.
- Collected and processed payments from government accounts, ensuring accuracy and compliance with company procedures.
- Implemented staff training initiatives to improve customer service and operational efficiency.
- Assisted in managing daily front-end operations, ensuring smooth workflow and customer satisfaction.
- Trained and mentored team members on best practices and customer service protocols.
- Monitored cash handling procedures, ensuring compliance with company policies and financial accuracy.
- Coordinated scheduling for front-end staff, balancing workload and operational needs efficiently.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Sales/Dispatch
Ideal Charter
08.2023 - 03.2024
- Identify and pursue new business opportunities in the motor coach sales market, including corporate clients, tour operators, and educational institutions
- Cultivate and maintain relationships with existing clients, providing ongoing support and addressing and concerns or inquiries
- Collaborate with clients to understand their transportation needs and recommend suitable motor coach solutions to meet their requirements
- Prepare and present proposals, contracts, and pricing quotes to prospective clients, negotiating terms to secure profitable deals
- Coordinate incoming calls, ensuring accurate entry into the system and timely processing
- Communicate with customers to confirm trip details, and address any inquiries or concerns
- Coordinate daily schedules for motor coach drivers, assigning routes and ensuring timely departures and arrivals
- Monitor vehicle locations and communicate with driver via mobile device to provide updates and support as needed
- Work closely with maintenance staff to schedule vehicle inspections, repairs, and maintenance to ensure fleet readiness
- Handle customer inquiries and resolve and issues related to reservations, scheduling, or service disruptions
- Maintain Accurate records of dispatch activities, including driver logs, vehicle maintenance records, and passenger feedback
Executive Assistant
Starlight Express Coaches
07.2015 - 08.2023
- Screen and direct phone calls and emails, providing timely responses or redirecting inquiries as necessary.
- Prepared expense reports, purchase orders, and invoices, ensuring accuracy and adherence to company policies.
- Manage Invoicing for all accounts and process credit card payments.
- Follow up on overdue invoices and run weekly/monthly aging reports
- Maintained office supplies inventory and managed procurement process to ensure availability of necessary resources.
- Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
- Led "cleanup" of company database and files.
- Restored organization to personnel, financial and operational records and accelerated data input, processing, and retrieval times.
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
- Dispatch drivers daily to their assigned trip.
Education
High School -
Marist High School
01.2008
Emergency Medical Technician -
Moraine Valley Community College
01.2010
Skills
- Proficient in Microsoft Office Suite
- (Word, Excel, PowerPoint, Outlook)
- Strong organizational and time management skills
- Excellent verbal and written communication abilities
- Ability to handle confidential information with discretion
- Detail-oriented with a focus on accuracy and efficiency
- BASSET/FOOD HANDLER/ALLERGEN CERTIFIED with over a decade of experience in the bar/restaurant industry
- Experience in providing personalized recommendations and ensuring customer satisfaction
- Effective communication skills to address customer inquiries and resolve issues promptly
- Skilled in maintaining cleanliness and organization or the bar area, including inventory management and restocking supplies
- Ability to handle cash transactions, process payments, and reconcile cash drawers accurately
- Knowledge of liquor laws and regulations, including responsible alcohol service practice
Timeline
Assistant Front End Manager
Menards
08.2024 - Current
Sales/Dispatch
Ideal Charter
08.2023 - 03.2024
Executive Assistant
Starlight Express Coaches
07.2015 - 08.2023
High School -
Marist High School
Emergency Medical Technician -
Moraine Valley Community College