SARAH DAHMEN
Chicago
Summary
Motivated customer service professional with 5 years of experience, seeking to leverage proven customer relationship, problem-solving, and communication skills in a challenging Customer Service Manager role.
Through these roles I developed key leadership, problem solving, and customer service skills.
Overview
11
11
years of professional experience
Work History
Customer Service Advocate
Daxko
09.2023 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
Customer Order Operations Professional
Red Ventures
01.2021 - 09.2023
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Followed shipping and receiving procedures for goods and materials.
Liability Claims Adjuster
Allstate Insurance
03.2019 - 12.2020
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Assistant Manager
Harris Teeter
06.2013 - 09.2016
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Arts - Sociology
University of North Carolina at Charlotte
01.2019
Graduated Summa Cum Laude - undefined
Wake Forest High School
05.2015
Skills
- Customer service
- Issue resolution
- Escalation handling
- Process improvement
- Identifying trends
- Implementing customer service solutions
- Training
- Instructing
- Interpersonal skills
- Relationship building
- Multitasking
- Problem-solving
- Developing solutions
Communication Skills
As an articulate communicator, I bring experience in clearly conveying complex information to diverse audiences. My background in customer service has honed my skills in conflict resolution, consistently ensuring customer satisfaction. Further, I've proven my ability to foster cross-team collaboration, effectively liaising between different groups to achieve common objectives.
Timeline
Customer Service Advocate
Daxko
09.2023 - 08.2024
Customer Order Operations Professional
Red Ventures
01.2021 - 09.2023
Liability Claims Adjuster
Allstate Insurance
03.2019 - 12.2020
Assistant Manager
Harris Teeter
06.2013 - 09.2016
Graduated Summa Cum Laude - undefined
Wake Forest High School
Bachelor of Arts - Sociology
University of North Carolina at Charlotte
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