Experienced hospitality professional skilled in sales techniques and performance improvement. Proven ability to enhance guest satisfaction and train team members, contributing to a supportive and efficient work environment.
Overview
4
4
years of professional experience
Work History
Server
Chili's Bar and Grill
Davenport, IA
05.2025 - Current
Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and promoting repeat business.
Accurately took and processed customer orders using point-of-sale system, minimizing errors and enhancing efficiency.
Collaborated with kitchen staff to ensure timely food preparation and delivery, maintaining quality standards.
Assisted in training new team members on restaurant policies and service techniques, fostering a supportive team culture.
Addressed customer inquiries and concerns promptly, resolving issues effectively to enhance overall dining experience.
Bartender
DC Cobbs
Huntley, IL
01.2022 - 05.2025
Crafted and served a variety of cocktails and beverages, ensuring high-quality standards.
Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
Assisted in training new bartenders on techniques and customer service standards.
Managed inventory levels, placing orders for supplies to prevent shortages during peak hours.
Implemented efficient workflow processes, reducing wait times during busy shifts.
Served high customer volumes during special events, nights, and weekends.