Sarah Comoda
Romeoville,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level recruitment Coordinator position at Braze. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Pricing Specialist
DXJ MEDIUM INC
08.2023 - 12.2023
- Applied current marketable pricing for precious and semi-precious gems, crystals, and rock formations based on quality of each piece during live per customer request.
- Applied current marketable pricing for precious and semi-precious gems, crystals, and/or rock formations as individual pieces, bundle, or specific requests/purposes before live sale began.
- Achieved increased customer satisfaction by implementing strategic pricing solutions for complex projects.
Sales Recording Associate
DXJ MEDIUM INC
06.2023 - 12.2023
- Worked varied hours to meet seasonal and business needs.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times during live sales
- Collaborate with team members to achieve sales targets
Framing Manage
Michaels Arts And Crafts
06.2022 - 06.2023
- Served as Manager on Duty
- Managed and maintained high volume production frame shop within Michael's Arts and Crafts store.
- Practiced excellent interpersonal skills with others in accepting and respectful manner.
- Utilized conflict resolution skills with respect to standard operating procedures and overall vision of company.
- Assisted with onboarding of new Team Members.
- Trained, observed, and coached customer experience team to achieve results.
- Cross trained team members in Custom Framing selling and production.
- Managed team of framers, ensuring high-quality workmanship and timely completion of projects.
- Provided on-the-job training for new hires, promoting skill development and increased productivity.
- Conducted regular performance evaluations for framers, identifying areas for improvement and opportunities for growth.
- Collaborated with designers and clients to create custom frames that met specific aesthetic requirements.
- Assisted customers with frame selections, offering expert advice on color, style, and material choices.
- Increased customer satisfaction by addressing concerns promptly and providing exceptional service throughout framing process.
- Communicated regularly via email with custom frame supplier Artistree for updates, cancellations, and expedited requests.
- Operated frame design program Design Hub.
- Tracked project costs and other financial metrics to maximize profitability weekly, monthly, and quarterly.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Customer Experience Manager Part Time
Michaels Arts And Crafts
04.2021 - 06.2022
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Framer
Michaels Arts And Crafts
09.2021 - 04.2022
- Operated Custom Framing program Design Hub to process frame design orders.
- Assisted clients with selecting complementary color schemes for matting choices that enhanced the visual appeal of their framed pieces.
- Reduced material waste by accurately measuring and cutting frames according to precise specifications.
- Optimized order processing time by efficiently managing incoming requests for quotes, inquiries about turnaround times, or specific project requirements from clients.
- Collaborated with team members to complete large-scale projects within tight deadlines while maintaining high-quality standards.
- Strengthened client relationships through consistent follow-ups regarding project status updates and delivery arrangements.
- Increased repeat clientele by providing excellent customer service during consultations, design discussions, and pick-up appointments.
- Secured positive customer reviews through meticulous attention to detail in assembling frames with appropriate mounting techniques for various art mediums.
- Anticipated design issues and proved to be proactive in developing effective solutions.
PT Cashier
Michaels Arts And Crafts
07.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Transportation Security Officer
Transportation Security Administration, TSA
10.2006 - 01.2021
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Developed and maintained positive rapport with passengers, airport personnel, and stake holders.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
Education
Some College (No Degree) - Business
Indiana Wesleyan University
Marion, INSome College (No Degree) - Fine Arts
Columbia College
Chicago, ILSome College (No Degree) - General Studies
Triton College
River Grove, ILSkills
- Customer Service
- Energetic and Positive
- Production Planning
- Scheduling proficiency
Timeline
Pricing Specialist
DXJ MEDIUM INC
08.2023 - 12.2023
Sales Recording Associate
DXJ MEDIUM INC
06.2023 - 12.2023
Framing Manage
Michaels Arts And Crafts
06.2022 - 06.2023
Framer
Michaels Arts And Crafts
09.2021 - 04.2022
PT Cashier
Michaels Arts And Crafts
07.2021 - 09.2021
Customer Experience Manager Part Time
Michaels Arts And Crafts
04.2021 - 06.2022
Transportation Security Officer
Transportation Security Administration, TSA
10.2006 - 01.2021
Some College (No Degree) - Business
Indiana Wesleyan University
Some College (No Degree) - Fine Arts
Columbia College
Some College (No Degree) - General Studies
Triton College
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