Sarah Cheney
Poplar Grove,Illinois
Summary
Professional with proven track record in coordinating and executing successful events. Skilled in logistics, vendor management, and guest relations, ensuring seamless operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, organization, and effective communication, consistently delivering high-quality outcomes in fast-paced environments.
Professional with experience in B2B business development and account management. Adept at building and maintaining strong client relationships, driving revenue growth, and identifying new business opportunities. Strong focus on teamwork and achieving results, adaptable to changing needs. Skills include strategic planning, customer relationship management, and effective communication. Known for reliability and results-oriented approach.
Overview
20
20
years of professional experience
Work History
Dining, Bar, Events Assistant Country Club
Forest Hills Country Club
06.2025 - Current
- Assisted in coordinating event logistics, ensuring seamless execution of schedules and activities.
- Provided on-site support for event setup, managing equipment and materials efficiently.
- Communicated effectively with vendors to confirm service details and resolve issues promptly.
- Collaborated with team members to enhance attendee experiences through thoughtful engagement strategies.
- Contributed to post-event evaluations by gathering feedback from participants and stakeholders.
- Maintained organized records of event supplies, tracking inventory levels for future planning needs.
- Supported marketing efforts by distributing promotional materials and engaging potential attendees at events.
- Adapted quickly to changing priorities during events, demonstrating flexibility in fast-paced environments.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Developed integrated event strategies and conducted on-site events management and follow-up after events.
- Improved communication between team members with clear instructions, resulting in more efficient task execution during events.
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as 300 guests.
- Ensured smooth operations during events by managing schedules and delegating tasks to volunteers or support staff effectively.
General Manager
Poison Ivy Pub
08.2005 - 04.2025
- Oversaw daily operations, ensuring efficient service and customer satisfaction.
- Developed and implemented staff training programs to enhance team performance.
- Managed inventory levels, reducing waste through effective stock control measures.
- Established promotional strategies to boost sales and attract new customers.
- Analyzed financial reports to inform budget decisions and optimize profitability.
- Coordinated with vendors to negotiate favorable terms and streamline supply chain processes.
- Led team meetings to foster communication and address operational challenges promptly.
- Implemented safety protocols, ensuring compliance with health regulations in the workplace.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Assisted in recruiting, hiring and training of team members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Increased sales and net worth of the corporation. The business sold for 5 times what it was purchased for in April at $460,000.
- Provided services for off premise and community charitable events
- Facility held 300 guests
- Mulit tasked daily which includes cleaning, training, scheduling, hiring, firing, licensing, taxes, payroll, inventory, event planning, bill paying, banking, jumping into a position when necessary to keep the business thriving, maintain repeat and loyal customers
Education
Bachelor of Science - Psychology
Bradley University
Peoria, Illinois, IL12.2003
Skills
- B2B
- Maintaining customer relations
- Repeat satisfied customers
- Ability to coordinate with business owners for company events
Timeline
Dining, Bar, Events Assistant Country Club
Forest Hills Country Club
06.2025 - Current
General Manager
Poison Ivy Pub
08.2005 - 04.2025
Bachelor of Science - Psychology
Bradley University