Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sarah Bolyard

Ashmore

Summary

Proven leader and effective decision-maker with extensive experience at County Material, adept at enhancing customer service and team leadership. Streamlined operations, reducing inefficiencies by over 30%, and fostered a positive work environment. Skilled in money handling and driving significant improvements in workflow and customer satisfaction.

Overview

2025
2025
years of professional experience

Work History

Assistant Manager

County Material
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Addressed service gaps with targeted initiatives to exceed customer expectations.
  • Led training initiatives, enhancing employee skills and confidence.
  • Established open lines of communication with team for feedback and suggestions.
  • Cultivated cohesive team environment by providing clear direction and support.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Sales Associate

O’Reilly Auto Parts
02.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Dispatcher

County Material
10.2017 - 12.2017
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.

Housekeeping

Best Western Hotel
07.2017 - 09.2017
  • Provided ongoing training and support to housekeeping team members, fostering professional growth and development.
  • Collaborated with housekeeping and maintenance teams to optimize room availability and turnover times.
  • Supported efficient hospital operations by promptly responding to housekeeping requests and special cleaning needs.
  • Maintained a clean, safe living environment for patients by performing light housekeeping duties.
  • Promoted a safe and comfortable living environment by performing light housekeeping duties.
  • Coordinated closely with housekeeping teams to guarantee immaculate room conditions upon guest arrival.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Performed light housekeeping duties to maintain a clean and organized living space for clients.

Payroll Accountant

Unique Homes
03.2017 - 06.2017
  • Reduced errors in payroll processing by conducting thorough audits and reconciliations of records.
  • Collaborated with HR department to ensure smooth onboarding of new hires, setting up employee profiles in the payroll system.
  • Ensured accurate and timely payments for all employees, managing weekly and monthly payroll cycles.
  • Maintained compliance with federal, state, and local tax regulations by staying up-to-date on changes and adjusting payroll systems accordingly.
  • Simplified recordkeeping practices, utilizing digital storage solutions to maintain accurate historical data while saving time searching for files.

Call Center Representative

Solix
03.2016 - 03.2017
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Education

Medical Informatics

Pen Foster
Philadelphia, PA

High School Diploma -

Effingham High School
Effingham, IL
05.2005

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Additional Information

Fast and efficient worker

Timeline

Sales Associate

O’Reilly Auto Parts
02.2022 - Current

Dispatcher

County Material
10.2017 - 12.2017

Housekeeping

Best Western Hotel
07.2017 - 09.2017

Payroll Accountant

Unique Homes
03.2017 - 06.2017

Call Center Representative

Solix
03.2016 - 03.2017

Assistant Manager

County Material

Medical Informatics

Pen Foster

High School Diploma -

Effingham High School

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Sarah Bolyard