Sara Shelton
Ottawa
Summary
Determined student with academic discipline knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Sales Cashier
Goodwill
Ottawa
10.2025 - Current
- Assisted customers with purchases and product inquiries daily.
- Maintained cleanliness and organization of sales floor and checkout area.
- Collaborated with team members to restock merchandise on shelves.
- Handled returns and exchanges while adhering to company policies.
- Monitored inventory levels to ensure product availability for customers.
- Trained new staff on cash handling procedures and customer service techniques.
- Provided excellent customer service to enhance shopping experience at Goodwill.
- Scanned items, accepted payments, and provided change as necessary.
- Followed proper payment processing procedures including credit cards and checks.
- Answered customer questions regarding store policies, products, services, prices.
- Maintained appearance of store by arranging and replenishing displays and merchandise racks.
- Conducted product inventories by counting items on hand and notifying supervisors of low stock.
- Verified credit card transactions using POS system software.
- Operated cash registers efficiently and accurately during peak times.
Cosmetologist
Main Attraction Salon
Ottawa
01.2024 - Current
- Provided personalized haircuts and styling services to diverse clientele.
- Applied various hair coloring techniques using professional-grade products.
- Conducted skin analysis and recommended suitable skincare treatments.
- Maintained cleanliness and organization of workstations and salon areas.
- Educated clients on proper hair care techniques and product usage.
- Collaborated with team members to create a welcoming salon environment.
- Assisted in managing inventory of beauty products and tools.
- Attended ongoing training sessions to stay updated on beauty trends and techniques.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Developed a loyal client base through excellent customer service.
- Managed appointments through scheduling software program.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Performed haircuts, coloring, highlighting and styling techniques.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Maintained accurate records of customer services provided.
- Ensured proper sanitation practices were followed at all times.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Maintained cleanliness of salon equipment and tools.
- Advised clients on how to maintain their new hairstyles at home.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Promoted additional services or products available in the salon.
- Created customized hair styles according to clients' preferences and facial features.
- Kept notes listing preferences and services provided to clients for quick reference.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Trained new staff members on salon policies and procedures.
- Responded to customer inquiries by phone, email, and in person.
- Operated cash registers to receive payments from patrons.
Jimmy John’s
Brett Locas
Ottawa
04.2023 - 10.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained cleanliness in common areas and restrooms daily.
- Managed waste disposal and recycling efforts throughout the facility.
- Assisted team members with organizing cleaning supplies and equipment.
- Reported maintenance issues to management for prompt resolution.
- Trained new staff on proper cleaning techniques and safety measures.
- Supported inventory management by tracking cleaning supply levels regularly.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Prepared fresh sandwiches using quality ingredients and customer preferences.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided excellent customer service by greeting and assisting patrons warmly.
- Operated kitchen equipment safely to ensure efficient sandwich preparation.
- Collaborated with team members to streamline sandwich assembly processes.
- Handled cash transactions accurately while processing customer orders.
- Assisted in training new team members on sandwich-making techniques.
- Monitored inventory levels to ensure availability of necessary supplies.
- Completed opening, closing, and shift change tasks by following company guidelines.
Education
Cosmetology - Cosmetology
Educators Of Beauty
Peru, IL 08.2023 - 07.2025
Ottawa High School
Ottawa, ILSkills
- Hair styling
- Customer service
- Appointment scheduling
- Team collaboration
- Store cleaning
- Point of sale systems
- Data entry proficiency
- Customer engagement
- Building rapport
- Upselling strategies
- Cash handling accuracy
- Patience and empathy
- Customer acquisition
Timeline
Sales Cashier
Goodwill
10.2025 - Current
Cosmetologist
Main Attraction Salon
01.2024 - Current
Cosmetology - Cosmetology
Educators Of Beauty
08.2023 - 07.2025
Jimmy John’s
Brett Locas
04.2023 - 10.2025
Ottawa High School