Open To Work
Sara Perricone
Schiller Park
Work Preference
Summary
Experienced customer support professional recognized for outstanding service delivery and adept issue resolution. Expertise in aligning customer satisfaction goals with revenue recovery efforts, ensuring adherence to regulatory standards.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
CCC Intelligent Solutions
Chicago
03.2017 - 11.2025
- Delivered outstanding client support utilizing diverse communication channels
- Resolved customer inquiries efficiently using CRM software and internal databases.
- Resolved escalated cases effectively, guaranteeing a consistently positive experience for customers.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Collaborated with teams to streamline support processes, resulting in improved customer satisfaction.
- Documented customer interactions accurately for reference and follow-up actions.
- Followed up with customers post-resolution to confirm satisfaction with outcomes.
- Investigated customer complaints about product quality or service, facilitating timely resolutions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Audited customer account information to identify issues and develop solutions.
- Coordinated with various departments to ensure timely and accurate cash applications.
Education
High School Diploma -
Maine South
Park RigeSkills
- Account management
- Resolved complex billing and payment disputes
- Investigated account discrepancies and payment exceptions
- Negotiated mutually beneficial payment solutions
- Account reconciliations
- Coordinated with internal departments to expedite issue resolution
- Balanced customer satisfaction with revenue recovery objectives
- Regulatory compliance
- Delivered solutions in a high volume, performance - driven environment
- Retained customer relationships during escalated interactions
- Payment processing
Accomplishments
- In 2023 I was awarded The chairmans club award for being the top performer as well as meeting all KPIs.
Timeline
Customer Support Specialist
CCC Intelligent Solutions
03.2017 - 11.2025
High School Diploma -
Maine South