Summary
Overview
Work History
Skills
Timeline
Generic

Sara Merritt

Plainfield,IL

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

6
6
years of professional experience

Work History

Site Leader/General Manager

Tommy's Express Car Wash
08.2022 - Current
  • Created a positive work environment that promoted high levels of morale, job satisfaction, and retention among team members.
  • Adapted quickly to unforeseen circumstances or changes in the scope of work, ensuring minimal disruptions to overall site performance and project timelines.
  • Utilized data-driven insights to inform decision-making processes when allocating resources or adjusting strategies based on changing project demands.
  • Oversaw daily site operations, ensuring adherence to safety protocols and regulatory requirements.
  • Evaluated employee performance regularly, providing constructive feedback and identifying opportunities for growth and development.
  • Developed training programs for staff members, enhancing skillsets and improving overall performance.
  • recognized for top sales
  • Oversaw site start up and initial staffing on time and within budget
  • successfully achieved top revenue in the state for promotions and marketing
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Managed customer relations addressing both concerns and positive feedback with immediate action
  • Consistently exceeded audit scores which ranged from 94%-99.5%
  • Efficiently managed company system for employee development and documentation
  • interviewed, hire, and trained staff. Also proved disciplinary action and termination when needed.
  • Organized maintenance and repairs
  • Led regular team meetings to assure communication of team performance and upcoming initiatives

Supervisor

Amazon
04.2020 - 08.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Worked with management team to implement proper division of responsibilities.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Monitored and increased work flow by 27% to improve employee time management and increase productivity.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Tracked and prepared daily/ hourly reports to present to leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Restaurant Waitress

Old Fashioned Pancake House
05.2019 - 04.2020
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Cultivated warm relationships with regular customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.

Skills

  • Team Building and Motivation
  • Problem Solving
  • Training and mentoring
  • Leadership
  • Business development
  • Conflict resolution
  • Performance metrics
  • Multitasking Abilities
  • Communication

Timeline

Site Leader/General Manager

Tommy's Express Car Wash
08.2022 - Current

Supervisor

Amazon
04.2020 - 08.2022

Restaurant Waitress

Old Fashioned Pancake House
05.2019 - 04.2020

Similar Profiles

CREATE PROFILE
Sara Merritt