SARA KRUPA
Park Ridge
Summary
I am a dedicated professional with a strong background in customer service, patient care, and team management. I'm currently employed full-time as a dental assistant and receptionist while pursuing my education in ultrasound. I'm seeking a full-time position as an OBGYN receptionist and medical assistant to gain valuable hands-on experience in women’s healthcare. Passionate about patient care and committed to continuous learning and professional development to build a strong foundation for a future career in ultrasound.
Overview
3
3
years of professional experience
Work History
Dental Assistant and Receptionist
Dr. Joshua Prompton
01.2025 - Current
- Commute to two different office locations
- Greet and prepare patients for dental appointments.
- Communicate with patients via phone, text, and email.
- Schedule and confirm appointments, including reminders two days in advance.
- Maintain accurate records while ensuring HIPAA compliance.
- Verify and upload active insurance benefits.
- Assisted the prosthodontist during restorative procedures, such as crowns, bridges, dentures, and implants.
- Assist with chairside tasks like suctioning and passing instruments.
- Managed dental lab work, including sending and receiving cases for prosthetic devices.
- Assisted in taking digital radiographs and diagnostic images for prosthodontic evaluations.
- Prepare instruments and materials for exams and procedures.
- Sterilize and maintain dental equipment for a clean and safe environment.
- Prepare and organize patient charts, including updating medical histories.
- Dentrix Accend software
Sales Associate
L.A Tan
04.2024 - 10.2024
- Greeted customers, answered questions, and helped them find the best tanning options.
- Built relationships with regular clients by providing personalized recommendations.
- Cleaned and sanitized tanning beds, rooms, and equipment to keep the salon safe and welcoming.
- Handled transactions, memberships, and account issues using the POS system.
- Helped customers with billing concerns, membership changes, and any account-related issues.
- Addressed complaints about tanning bed performance and worked quickly to resolve them or escalate if needed.
- Managed the salon's social media accounts to promote services, engage with customers, and drive business.
- Decorated the salon for each season to create a fresh and inviting atmosphere.
- Covered extra shifts when needed to keep the salon running smoothly.
- Set up merchandise displays to promote products and increase sales.
- Educated clients on tanning lotions and skincare products to enhance their results.
- Provided accurate product and pricing information in person and over the phone.
- Helped train and mentor new team members to ensure great customer service.
- Opened and closed the salon, handling cash, security checks, and daily reports.
- Promoted salon memberships and upsold products to meet sales goals.
- Made sure all safety rules and company policies were followed.
Shadow Experience
Home-Based Aesthetician - Shadow Experience
02.2022 - 02.2024
- Scheduled patient consultations and treatments using medical software.
- Scheduled appointments for clients seeking more intensive skincare services such as facials or microdermabrasion sessions.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Utilized professional communication techniques to build relationships with clients and encourage return visits
- Managed inventory levels effectively by ordering supplies when needed
- Sterilized equipment and clean work areas
- Kept records of client needs and preferences and services provided
- Sold high-end, organically produced makeup to clients
Cleaning Manager
Apex Logistics
05.2022 - 05.2023
- Company Overview: At Apex, I was managing 2 separate warehouses/offices in the Des Plains location until the company expanded to a further location. My family and I are still in contract with Apex Logistics and continue to grow.
- Managed inventory and ordering of all necessary cleaning supplies and equipment
- Monitored budgeting requirements for the daily operations of the department
- Kept the employees in the office very happy with the results of cleanliness; we never received negative feedback!
- Recruited and trained new employees to meet job requirements.
- Stocked room attendant carts with supplies to keep carts organized and clean.
Barista Shift Supervisor
Starbucks
03.2022 - 09.2022
- Handled customer concerns, complaints, and special requests in a professional and timely manner.
- Assisted customers with menu choices and recommended products based on preferences.
- Ensured fast and efficient service while maintaining Starbucks quality standards.
- Built relationships with regular customers to enhance their experience and increase customer loyalty.
- Managed daily operational tasks such as stocking shelves with merchandise items or disposing of trash containers throughout the store
- Maintained store cleanliness, safety, and quality standards.
- Trained barista staff on proper use of espresso machines, grinders, blenders, mixers, steaming pitchers and wands
- Led and supported a team of baristas to keep daily operations running smoothly.
- Opened and closed the store following company procedures.
Education
ULTRASOUND/SONOGRAPHY TECHNICIAN -
The Aquarius Institute
08-2026
High School Diploma -
Maine South High School
05-2024
Skills
- Patient Care
- Record Management
- Team Collaboration
- Problem Solving
- Equipment Sterilization
- Customer Service
- Sales Strategies
- Inventory Management
- Excellent People Skills
- Multitasking Strength
- Conflict Resolution
- Cleaning Techniques
- Creative Design
- Flexible Hours
- Telephone Etiquette
- Team Building
- Social Media Management
- Scheduling & Appointment Coordination
- Health & Safety Standards
- Customer Relationship Building
- Client Education
- Sales & Upselling
- Technical Skills
Languages
Serbian
Timeline
Dental Assistant and Receptionist
Dr. Joshua Prompton
01.2025 - Current
Sales Associate
L.A Tan
04.2024 - 10.2024
Cleaning Manager
Apex Logistics
05.2022 - 05.2023
Barista Shift Supervisor
Starbucks
03.2022 - 09.2022
Shadow Experience
Home-Based Aesthetician - Shadow Experience
02.2022 - 02.2024
High School Diploma -
Maine South High School
ULTRASOUND/SONOGRAPHY TECHNICIAN -
The Aquarius Institute
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