Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Houk

Galesburg

Summary

Excellent communication / listening skills used in identifying and satisfactorily resolving issues that bring about positive changes Enthusiastic team leader with strong communication, interpersonal and organizational skill Capable of managing multiple projects while meeting deadlines and objectives Outstanding presentation and negotiation qualifications

Overview

9
9
years of professional experience

Work History

Lead Sales Associate

Walgreens
03.2023 - Current
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Pharmacy Technician

Walgreens
12.2020 - 02.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Store Training Manager

Dollar General
02.2017 - 07.2020
  • Prepare staff work schedules and assign specific duties
  • Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Interacting With Computers
  • Identifying Objects, Actions, and Events
  • Monitor Processes, Materials, or Surroundings
  • Judging the Qualities of Things, Services, or People
  • Organizing, Planning, and Prioritizing Work
  • Developing and Building Teams
  • Scheduling Work and Activities
  • Processing Information
  • Training and Teaching Others
  • Coaching and Developing Others
  • Communicating with Persons Outside Organization
  • Resolving Conflicts and Negotiating with Others
  • Performing for or Working Directly with the Public
  • Performing Administrative Activities
  • Thinking Creatively
  • Assisting and Caring for Others
  • Performing General Physical Activities
  • Handling and Moving Objects
  • Experience with: 10-key calculators, Computer scanners, Credit card processing machines, Desktop computers, Laptop computers, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Payroll software, Point of sale POS systems, Surveillance cameras

Assistant Manager

Family Dollar
09.2015 - 02.2017
  • Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Guiding, Directing, and Motivating Subordinates
  • Interacting With Computers
  • Identifying Objects, Actions, and Events
  • Organizing, Planning, and Prioritizing Work
  • Developing and Building Teams
  • Resolving Conflicts and Negotiating with Others
  • Performing for or Working Directly with the Public
  • Experience with: 10-key calculators, Computer scanners, Credit card processing machines, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Point of sale POS systems

Education

High School Diploma or Equivalent - General

United Township
East Moline, IL
06.2008

Skills

  • Customer service
  • Retail store operations
  • Cash handling
  • Opening and closing procedures
  • Team leadership
  • Goal oriented
  • Cash handling accuracy
  • Pricing and labeling
  • POS system operation
  • Staff training and development
  • Flexible schedule
  • Customer needs assessment
  • Teamwork and collaboration
  • Client relationship management
  • POS systems
  • Cash flow management
  • Mentoring and training
  • Inventory and stocking
  • Product knowledge expertise
  • Customer care
  • Relationship building
  • Positive customer experience
  • Inventory control
  • Sales pitching
  • Shift scheduling

Timeline

Lead Sales Associate

Walgreens
03.2023 - Current

Pharmacy Technician

Walgreens
12.2020 - 02.2023

Store Training Manager

Dollar General
02.2017 - 07.2020

Assistant Manager

Family Dollar
09.2015 - 02.2017

High School Diploma or Equivalent - General

United Township

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Sara Houk