Sara Gronowski
Chicago
Summary
I excelled as a Bartender, mastering drink crafting and enhancing customer loyalty through exceptional service. Known for strong multitasking and a team player attitude, I significantly contributed to creating memorable guest experiences and fostering a welcoming atmosphere. My expertise in social media promotion and customer service stands out, driving increased traffic and repeat business.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bartender
Hop Butcher For The World
Chicago, IL
11.2022 - Current
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server/ Bartender
Levy
United Center BMO CLUB
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender
Twin Anchors
1655 N Sedgwick, Chicago Il
03.2004 - 07.2021
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Education
High School Diploma -
Carl Sandburg Highschool
Orland Park, IL06-1994
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Engaging personality
- Customer service expertise
- Clear and effective communication
- Responsible alcohol service
- Cash register operation
- Menu memorization
- Hospitality service expertise
- Food service
- Alcohol awareness
Certification
- Food Safety Manager Certification – National Registry of Food Safety Professionals.
- ServSafe Alcohol - National Restaurant Association.
Timeline
Bartender
Hop Butcher For The World
11.2022 - Current
Server/ Bartender
Levy
09.2021 - Current
Bartender
Twin Anchors
03.2004 - 07.2021
High School Diploma -
Carl Sandburg Highschool